Program Manager, Substance Use

About the role

This full-time position provides day-to-day program management and clinical support for Heritage Behavioral Health Center's substance use treatment program. The substance use program provides a range of outpatient, intensive outpatient, medication-assisted recovery, and residential services for individuals with a substance use diagnosis and/or co-occurring diagnoses.

Responsibilities

• Provide clinical interventions and manage a reduced caseload
• Provide assessment, treatment planning, case management, and individual and group counseling to individuals
• Provide case management services to ensure referral and linkage to services that support an individual's health, wellness, and recovery
• Maintain positive relationships with referral sources and community providers
• Collaborate with multiple internal and external providers to coordinate treatment, including direct care staff, nursing, counselors, and clinical leaders
• Coordinate day-to-day functions of the substance use program, including oversight of daily programming
• Directly supervise substance use program staff, including individual and group supervision and formal trainings
• Support staff selection, training, and evaluation
• Champion adherence to agency policies and procedures, accrediting body standards, and state/federal guidelines to improve the quality of services provided
• Oversee completion of data management, including weekly, monthly, and quarterly reports and monitoring of performance measures set forth by funders
• Monitor program staffing needs, participate in hiring, and orientation and training of new staff
• Attend program meetings within Heritage to provide collaborative care for persons served
• Lead and participate in community-based meetings, events, forums, and coalitions to support and provide education on substance use treatment and recovery
• Cook up communication, service provision, and relationship-building with area providers for linkage within the service area
• Ensure all clinical activities performed by the team are compliant with organizational standards, policies, and procedures
• Aid in ensuring client referral and linkage to programs
• Ensure interactions with individuals and fellow staff members are supportive and respectful
• Participate in multidisciplinary team meetings and contribute to collaborative problem-solving
• Attend individual supervision with supervisor at a scheduled weekly time to review and report on progress, productivity, and concerns

Requirements

• Education and experience working with individuals with substance use and mental health diagnoses
• Previous supervisory experience
• Master's degree in a relevant human service field preferred
• Minimally credentialed as a CADC, LPC, or LSW

Qualifications

• Ability to engage individuals and decrease barriers to accessing treatment services
• Knowledge of behavioral health diagnoses, including use of ASAM and DSM-5
• Knowledge of co-occurring diagnoses and evidence-based treatment approaches
• Knowledge of case management techniques and community resources, including psychiatric, substance use, medical, and other community services
• Ability to mentor, teach, and develop staff to provide compassionate, person-centered treatment
• Strengths-based approach with both clients and staff
• Effective oral and written communication skills
• Flexibility and adaptability to changes in program needs and schedule
• Ability to navigate electronic health records
• Proficient in Microsoft Word and Excel

Skills

• Ability to work in a team-based environment
• Strong customer service skills

Benefits

• Generous vacation, sick, and personal leave
• Paid holidays
• Health Club/Fitness Reimbursement
• Employee Assistance Program
• Continuing Education Opportunities
• Tuition Assistance Programs
• Agency-provided life insurance and short-term disability policies
• Retail plan 401k
• Optional insurance benefits, including health, dental, vision, and additional life insurance (health insurance benefit includes substantial agency contribution toward the cost)
• Direct deposit of payroll check
• Clinical supervision provided for individuals seeking licensure (LPC, LCPC, LSW, LCSW)
• Access to Federal Student Loan Forgiveness — Heritage is a National Health Service Corps site, which provides federal student loan forgiveness for licensed counselors, nurses, social workers, and substance use professionals approved through their program