Manager, Program Management

Responsibilities

• Manages highly responsive day-to-day direct client contact by responding to client requests or initiating contacts that result in excellent execution and delivery of the ConnectiveRx solutions.
• Develops effective client-facing communications that include marketing and sales representations and account status updates.
• Completes Requests for Proposals and Statements of Work with guidance from the Business Development executive.
• Gathers information for a wide range of internal resources, ensuring completion and review by the appropriate approvers/decisionmakers.
• Provides input into the annual renewal process.
• Coincide program setup with various internal teams and clients.
• Maintain and report on program performance.
• Develop and share account activity/status updates, reporting, and invoicing.
• Analyzes the output, it’s meaning and can summarize and recommend actionable steps either for the client or ConnectiveRx based on the analysis.
• Contributes to the implementation of the account management strategy and makes recommendations for sales planning/revenue growth and process or service improvements based on the nature and knowledge of the client relationship, the competitive environment and analytic data outcomes.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 3-5 years in account management with client relationship management responsibility or related sales experience in life sciences or related healthcare service provider industry.
• Strong knowledge of and ability to complete Request for Proposals (RFP).
• Strong knowledge of contracting processes and ability to route Statement of Work (SOW), Purchase Orders (POs), Insertion Orders (IOs), etc.
• Broad knowledge of target marketing, preferably in the healthcare related fields of affordability products, services and client brand strategy.
• Working knowledge of Med Legal Review (MLR) process.
• Excellent verbal and written communication skills.
• Intermediate to expert level of Proficiency in Microsoft Office applications, specifically Excel, PowerPoint, Outlook, and Teams.
• Excellent organizational and time management skills.
• Proactive, results-driven, and self-motivated.
• Able to effectively prioritize deliverables across time zones and multiple geographies and manage time, ensuring the critical items are resolved.

Pay

USD $61,900.00 - USD $89,500.00 /Yr.