Program Manager Strategy & Transformation (non-technical)

Job Summary

The Program Manager is responsible for overseeing and coordinating complex, cross-functional programs and initiatives that drive organizational success. This role ensures timely execution of key objectives, fosters collaboration across departments and external partners, and leads continuous process improvements to enhance efficiency and outcomes.

Responsibilities

• Timeliness and accuracy of execution on key objectives
• Maintaining smooth flow of critical workstreams and project deliverables
• Cross-departmental collaboration and program development
• Process improvement in collaboration with key internal and external stakeholders
• Coordinate initiatives across multiple functional areas, working closely with internal teams and external partners
• Manage recurring program reviews and update processes to ensure alignment with organizational goals
• Develop communication materials and facilitate commitment or engagement processes with stakeholders
• Own and manage the planning and execution of projects and smaller scale events from initiation to close
• Partner with internal leaders and external partners to plan and implement larger organizational events or engagements
• Collaborate with stakeholders to ensure seamless execution and delivery of program-related activities
• Analyze, redesign, and implement process improvements that increase efficiency, productivity, and reduce costs
• Lead process enhancement initiatives involving internal teams and external partners
• Manage other program processes as assigned to optimize workflows and outcomes
• Oversee and manage special projects aligned with company strategic objectives
• Track progress and provide regular updates to senior leadership
• Contribute to high-level planning and provide input on strategic initiatives
• Perform general administrative duties such as calendar management, meeting coordination, documentation, presentations, and travel arrangements
• Handle complex assignments independently with a high degree of initiative and problem-solving capability

Qualifications

• Bachelor’s degree or equivalent relevant experience preferred
• 5+ years of experience in program or project management roles
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) at intermediate to advanced levels
• Highly motivated to contribute effectively within a high-performance team environment
• Strong organizational skills with the ability to manage multiple concurrent and competing priorities
• Excellent interpersonal and relationship-building skills with diverse internal and external stakeholders
• Detail-oriented with strong follow-up and accountability

Preferred Experience

• In process development and continuous improvement
• Proven track record in managing projects or events
• Experience engaging with multiple external and internal stakeholders

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and make the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.
• Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.

Physical Demands / Working Environment

This role is primarily office-based with a typical work environment involving standard office conditions.