Program Manager - SSA

Requirements

• Lead end-to-end program delivery for federal health and social services contracts, including multi-site, multi-jurisdictional programs operating across state and federal processing environments
• Manage all program dimensions: scope, schedule, budget, quality, risk, subcontractor performance, and agency stakeholder relationships
• Oversee multi-channel operational workflows including electronic health record retrieval, document intake, evidence normalization, and clinical data processing — ensuring SLA compliance across all delivery channels
• Own the provider and partner relationship ecosystem — including coordination with health IT networks, electronic records systems, and third-party data sources — to ensure timely and complete evidence collection
• Drive program integrity through rigorous quality assurance processes, ensuring all deliverables meet federal compliance standards and non-adjudicative boundaries where applicable
• Manage subcontractor performance within teaming structures, including health IT, retrieval operations, and clinical quality partners
• Lead and mentor a team of project managers, providing coaching, performance feedback, and professional development
• Support the invoicing process, monthly financial reporting, and waterfall projections across CPFF, T&M, and firm fixed price contract types
• Prepare and present program status reports, dashboards, and executive briefings for internal leadership and federal agency clients; lead program kickoffs, quarterly governance reviews, and structured stakeholder engagement activities
• Support business development activities including proposal writing, staffing strategies, pricing, and client presentations
• Drive continuous improvement initiatives to enhance throughput, evidence quality, and agency client satisfaction; champion change management and user adoption strategies to ensure successful rollout and utilization of program solutions across agency end-user communities

Qualifications

• Bachelor's degree in business administration, public health, health informatics, operations management, or related field; advanced degree a plus
• 7–10 years of program management experience with a minimum of 5 years in federal health or federal social services programs
• Demonstrated experience managing programs that involve medical records collection, health data processing, clinical documentation workflows, or health information exchange at scale — preferably in a federal disability, benefits, or entitlement program context
• Familiarity with federal health IT systems and interoperability standards, including electronic health records, health information exchanges, FHIR-based data exchange, or federal evidence management platforms
• Experience managing programs operating under strict data privacy and security requirements, including HIPAA, PHI handling at scale, and FedRAMP-authorized environments
• PMP certification (preferred)
• Experience managing subcontractor ecosystems on federal health programs, including performance accountability and teaming structure management
• Experience supporting CPFF, T&M, and firm fixed price federal contracts
• Strong executive communication skills — ability to brief senior federal agency leadership on program status, risk, and performance outcomes
• Familiarity with Social Security Administration, CMS, VA, or HHS program environments strongly preferred