Program Manager, SGS Program Management

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell offers an incredible opportunity to grow your career in a company that values your contributions, work flexibility, learning, and career development.

About the role

We are seeking a talented Program Manager to support and manage client relationships and deliver HMS services to Government client(s) in accordance with client contract requirements. You will oversee routine delivery of client services and deliverables, manage the day-to-day client relationship, and handle the overall contract P&L. This role requires strong project management capabilities, assisting in scope expansion, sales, and implementations, while tracking strategic corporate initiatives tied to individual account goals.

Responsibilities

• Build and manage client relationships, with support from the Program Director, to ensure client satisfaction and successful delivery of services.
• Partner with clients and internal teams to design project approaches, develop implementation plans, and ensure program requirements and deliverables are met.
• Oversee contracts, assigned products/services, special projects, timelines, risks, issues, and overall program progress.
• Prepare, review, and maintain client deliverables, status reports, program documentation, and communications to support client needs and requirements.
• Monitor and report progress toward business goals, budget expectations, revenue targets, milestones, and commitments to leadership.
• Identify and resolve significant issues impacting program productivity and support the development of solutions that may create additional or unique project outcomes.
• Provide leadership, guidance, and work direction to less experienced personnel, as needed.

Requirements

• Bachelor’s degree with 3-5 years of relevant experience, or 7+ years of relevant work experience without a bachelor’s degree.
• Advanced Excel skills required, including experience with formulas, pivot tables, and Microsoft applications.
• Experience with State Medicaid, Third Party Liability, or Program Integrity preferred.
• Strong written and verbal communication skills, including the ability to communicate effectively with clients and internal stakeholders.
• Ability to work independently, manage multiple priorities, shift between tasks quickly, and meet deadlines in a fast-paced environment.
• Creative problem-solving skills with the ability to manage medium-sized projects and work effectively in a team environment.
• Leadership skills to train, guide, and mentor less experienced personnel as needed; potential for after-hours work may be required.

Schedule

• This is a fully remote position within the United States; candidates must be able to work Eastern or Central time zone hours.
• Occasional travel may be required, up to 10%.

Pay

The pay range for this position is $52,900.00 - $75,600.00 per year. The base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.