Sr Manager, Program Management

Leading at Uber means setting direction in motion, not waiting for perfect conditions. As a strategic architect, you’ll define "best-in-class" for our most critical global initiatives—whether scaling world-class sales acquisition motions or establishing safe, scalable support for the future. This role sits at the intersection of strategy and execution, making time, information, and decision-making more effective across a high-stakes, fast-moving landscape. You’ll navigate regional nuances, influence without formal authority, and carry the weight of decisions that impact the reliability and growth of the Uber platform. Ideal for a disciplined operator who thrives in the "messy reality" of a global business and can bring order to high-complexity problem spaces.

Responsibilities

• Oversee highly visible, high-risk, broad-scale programs requiring extensive cross-functional coordination.
• Lead the strategy and operationalization of controls against earner fraudulent account creation, encompassing fraud documents, fraudulent profile photos, identity theft, and deduplication.
• Spearhead the development and execution of the Identity Operations roadmap for CommOps globally, aligning with cross-functional stakeholders including Safety Operations, Product, Engineering, and Legal to balance compliance with optimal user experience.
• Deeply understand the architecture and integration points of Uber's document verification and onboarding processes, products, and policies.
• Advise product design and improvements with a direct impact on business value and overhaul existing policies that limit performance.
• Standardize and unite regional operational processes for vetting identification and eligibility documents using advanced technology capabilities such as automation, machine learning, and workflow management.
• Drive adoption of new processes and product feature rollouts, continuously measuring, analyzing, and improving implemented changes.
• Lead, mentor, and scale a high-performing operations team dedicated to identity management and fraud prevention.
• Supervise at least one Program Lead and related roles (e.g., Project Management Specialist, Management Analysts).

Requirements

• Master’s degree in Computer Science, Business Analytics, Information Systems, Information Management, Project Management, or a related field and 3 years of experience in the job offered or a related occupation.
• Experience leveraging external knowledge to forecast trends, make decisions with measurable impact on company objectives, and guide teams to think long-term.
• Expertise in roadmapping, managing highly visible and high-risk programs, and demonstrating proactive foresight to manage changes and identify potential crises.
• Proficiency in project management techniques, such as Gantt Charts, RAPID decision-making framework, and Red/Yellow/Green status updates.
• Strong prioritization skills using approaches like Return-on-Investment Analysis and Break-Even Analysis.
• Analytical skills using proven business frameworks (SWOT analysis, balanced scorecard, benchmarking, and competitive analysis) and effective root-cause analysis.
• Mathematical and statistical analysis abilities, including translating data-driven insights into understandable visuals for senior management and applying sophisticated statistical experimentation methods (e.g., time series evaluation, difference-in-difference method, synthetic control method).
• Coding proficiency in data extraction and modeling using various internal and external data tools and languages.
• Experience negotiating and overseeing resource allocation and priorities to ensure on-time delivery of projects and deliverables.

Pay

$203,000 to $248,000 per year. Eligible to participate in Uber’s bonus program and may be offered other types of compensation, including equity.

Benefits

Eligible for various benefits, including those detailed at Uber’s benefits page.

Schedule

Offices remain key to collaboration and Uber’s culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role’s requirements.