Program Manager-ServiceNow
AppLab Systems, Inc · California, United States · 2 wk ago
On-siteInformation TechnologyContract
About the role
Program Manager-ServiceNow position located in Santa Clara, CA, requiring onsite work. The role does not accept candidates with CPT, OPT, H-1B, or H4-EAD visa status.
Qualifications
- 10+ years of experience in program/project management, including 5+ years managing large-scale IT programs.
- Proven experience in customer support systems and operations (e.g., Zendesk, Salesforce Service Cloud, custom support portals, or internal ticketing systems).
- Deep familiarity with SAFe Agile, including Agile Release Trains (ARTs), PI Planning, and Lean Portfolio Management.
- Demonstrated ability to lead programs involving 5-10 Agile teams across geographies and business units.
- Strong experience in stakeholder management, executive reporting, and change management.
- Excellent organizational and communication skills.
- Self-starter with the ability to thrive in a fast-paced, highly matrixed SaaS environment.
- SAFe Program Consultant (SPC) or SAFe Agilist certification.
- Experience with tools such as Jira, Confluence, Aha!, Smartsheet, and Miro.
- Background in enterprise SaaS product delivery.
- Cross functional IT program management.
- Executive reporting & communication.
- Dependency management.
- Experience with PI Planning.