Program Manager - Sales Vendor, SMB Advertising

Responsibilities

• Strategy & Revenue Ownership: Own the strategy, execution, and outcomes of vendor and partner programs across lead generation, qualification, and support.
• Be directly accountable for scaled advertiser revenue via our self-serve platform, and continuously optimize outsourced programs through training, scripting, and performance management.
• Team Leadership: Oversee vendor training and quality assurance programs to ensure consistent and high-quality customer interactions and business outcomes.
• Customer Engagement: Develop and execute customer engagement programs that drive activation, product adoption, retention, and customer satisfaction.
• Operational Excellence: Define tools and processes that allow internal and external workflows to scale.
• Performance Tracking: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of support and lead generation initiatives, regularly analyzing performance data and making data-driven recommendations for optimization.
• Customer Advocacy: Effectively communicate customer needs across cross-functional partners to help shape marketing messages and product roadmap.
• Cross Functional: Partner with Product, Marketing, and Data to align customer experience strategies and ensure feedback loops are in place.

Requirements

• Proven experience (5+ years) working in digital sales or account management, with a track record of driving business growth and customer retention within the SMB segment.
• Experience in first line management (1+ years) in sales, account management or customer success.
• Experience managing outsourced vendor programs for sales, customer service or customer success.
• Acute understanding of SMB market dynamics, customer needs, buying behaviors, and competitors’ SMB product solutions.
• Strong leadership skills with experience managing and developing high-performing sales, account management or customer success teams.
• Data-driven and customer-centric leader who aligns strategy and vision to proven customer needs.
• Skilled in change management and process optimization in fast-paced environments.
• Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels.
• Bachelor's degree in Marketing, Business Administration, or related field.

Benefits

The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. Founded in 1990, Solomon Page is known for its organic growth strategy and highly entrepreneurial culture. We act as a strategic partner to our clients and candidates, focusing on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results.