Program Manager - Sales Enablement, Communications

Why Join Us

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About the Role

You will lead the planning and coordination of field communications for the North America Contract organization. You will ensure field communications are strategically planned, coordinated across the appropriate channels, and delivered as a seamless, consistent experience. The role manages communication workflows, maintains communication platforms and audience lists, coordinates cross-functional communication calendars, and provides reporting that measures effectiveness while reducing communication overload.

Responsibilities

• Partner with cross-functional teams to identify initiatives requiring communication to the sales organization, ensuring communications are planned at least 1-2 months before launch.
• Partner with initiative owners to document appropriate delivery channels, timing, audience and required actions.
• Maintain a centralized communications planner that provides visibility into upcoming communications, priorities, dependencies, timelines, and ownership across the business.
• Cook up communications planning reviews to ensure alignment, appropriate approvals, and visibility across initiatives for communication channel owners.
• Manage communication operations, including audience lists, distribution groups, publishing calendars, and communication standards.
• Monitor communication performance and engagement metrics, providing insights and recommendations to improve effectiveness, optimize communication cadence, and reduce field noise.
• Manage the Sales Enablement communications technology stack, ensuring platforms are configured, maintained, and optimized to support communication planning, delivery, and measurement.

Requirements

• Exceptional project and program management skills with the ability to manage multiple initiatives, priorities, and deadlines simultaneously.
• Strong planning and organizational skills with the ability to anticipate dependencies, identify risks, and coordinate activities across multiple stakeholders.
• Proven ability to build collaborative relationships and influence cross-functional teams without direct authority.
• Excellent verbal and written communication skills with the ability to facilitate alignment and drive clear decision-making.
• An analytical mindset with experience interpreting engagement metrics and translating data into actionable recommendations.
• Demonstrated ability to balance competing priorities while maintaining a high level of responsiveness and customer service.

Qualifications

• 3-5 years of experience in program management, project management, communications operations, sales enablement, or a related function.
• Experience leading cross-functional initiatives from planning through execution.
• Experience managing communication calendars, workflows, or enterprise communication programs preferred.
• Experience with communication or project management platforms (e.g., Monday.com, Smartsheet, Asana, Workfront, SharePoint, Firstup, Poppulo, Salesforce, or similar) preferred.