Program Manager - Provider Ramp & Growth

Key Responsibilities

• Develop and own an enterprise-wide Physician Ramp & Productivity Program that spans credentialing, scheduling, marketing, operations, onboarding, IT, etc.
• Define a standardized, repeatable ramp playbook for new providers that each business function can execute consistently.
• Establish clear milestones and owners for every workstream involved in getting a new provider to full productivity within a 12-month target window.
• Facilitate cross-functional working sessions and hold regular accountability reviews with department leads to ensure commitments are met.
• Identify bottlenecks, gaps, and risks in the ramp process and drive resolution with urgency and precision.

Reporting & Performance Analytics

• Develop and maintain weekly and monthly performance scorecards segmented by individual provider, specialty, and location.
• Track and trend key ramp metrics including patient volume, new patient acquisition, visit parity benchmarks, referral source development, and scheduling utilization.
• Distribute scorecards to relevant stakeholders on a consistent cadence and present findings to senior leadership with clear commentary on progress, risks, and recommended actions.

Stakeholder Engagement & Communication

• Partner with Physician Recruiting, HR, Credentialing, Scheduling, Marketing, Finance, and Operations to align on shared goals and timelines.
• Build trusted relationships with new physicians and APPs to understand barriers to ramp and advocate for solutions.
• Continuous Improvement: Benchmark ramp timelines and productivity metrics against industry standards and peer organizations.
• Document and codify best practices into standard operating procedures (SOPs) and training materials accessible to all relevant teams.

Qualifications & Experience

• Bachelor’s degree in management, business, or related field required.
• 5+ years’ previous experience in project management working with multiple departments and stakeholders (healthcare projects preferred).
• 1+ years Healthcare experience preferred.