Program Manager - Product Operations (Launches, Processes, Delivery & AI Adoption)

About the role

We are scaling our Product Operations function within R&D at Treasure Data. As a Program Manager, you won’t just run projects — you’ll help stand up an entirely new function. This role is for someone who thrives in fast-moving, ambiguous environments, enjoys solving problems from first principles, and wants to build scalable practices that will grow with the company.

Responsibilities

• Program Execution & Problem-Solving - Drive planning and execution for key R&D programs (launches, new suite rollouts, Betas).
• Proactively identify issues, roll with shifting priorities, and solve problems creatively.
• Balance structure with flexibility in an evolving environment.
• Ownership of Product Processes - Own and continuously improve product delivery processes, from intake to readiness.
• Ensure consistent application of stage-gates, checklists, and playbooks.
• Collaborate with Product Ops Manager to streamline ways of working.
• Delivery Reporting & Transparency - Track and report on delivery progress, milestones, and risks across programs.
• Provide clear updates to leadership, ensuring visibility at the exec and board level.
• AI Adoption Champion - Identify and promote opportunities to use AI for automation, reporting, and productivity improvements.
• Partner with R&D and Ops to embed AI in daily workflows.
• Share learnings and success stories to encourage adoption across teams.
• Stakeholder Alignment & Readiness - Facilitate cross-functional forums (launch reviews, dependency syncs).
• Ensure GTM and CS teams are launch-ready with the right inputs from R&D.
• Culture & Attitude - Maintain composure in high-change environments, keeping teams focused and steady.
• Bring positivity and perspective to stressful situations; use humor to foster collaboration and ease tension.

Job Requirements

• 4–7 years of experience in program/project management in SaaS or tech.
• Familiar with Agile delivery and Jira.
• Comfortable working in ambiguous, fast-changing environments.
• Strong problem-solver with a track record of untangling issues and moving teams forward.
• Collaborative and resourceful; thrives on building processes from scratch.
• Brings a positive, level-headed attitude — steady under pressure, approachable, and able to lighten the mood appropriately.
• Familiarity with AI tools and a passion for experimenting with new technologies to drive efficiency.
• Excellent communicator with strong facilitation skills.