Program Manager

About the role

Lead, Influence, and Grow with a Global Security Leader At Securitas, leadership is about more than managing day‑to‑day operations. It’s about building trust, shaping the client experience, and making an impact that people can see and feel. We’re looking for a Program Manager to oversee operations across multiple client locations in our Global Clients Americas (GCA) division.

Responsibilities

• Serve as the primary security advisor and relationship owner for assigned global client account(s).
• Develop and execute a comprehensive security program strategy aligned with both Securitas and client objectives.
• Lead regular business reviews with client stakeholders and Securitas leadership, addressing performance, risks, and opportunities.
• Ensure consistent, high-quality service delivery across all client locations.
• Carefully coordinate and oversee Security Risk Reviews using industry best practices and client-specific tools.
• Support special events, emergency coverage, and new site start-ups or transitions.
• Drive standardization and continuous improvement of processes, post orders, and operating procedures.
• Take full P&L ownership for the account, monitoring financial and operational indicators to improve performance.
• Support strategic budget planning for guard services and security system deployments.
• Lead or support global RFI/RFP responses, including pricing strategy and coordination across regions.
• Build strong relationships with Securitas branches, alliance partners, and global service providers.
• Coordinate global service delivery, ensuring alignment with the Global Clients Americas (GCA) model and best practices.
• Help develop and maintain a global service network that can support the client's evolving needs.
• Identify risks, gaps, and opportunities in the security program and propose practical, data-driven solutions.
• Introduce new ideas, tools, and approaches to improve service quality, efficiency, and client value.

Requirements

• Bachelor’s degree preferred.
• At least 5 years of progressively responsible management experience in business management, security management, or a closely related field.
• Proven experience managing key accounts or complex programs, ideally in a multi-site or global environment.
• Strong financial acumen, including comfort with P&L, budgeting, and performance metrics.
• Excellent relationship-building and communication skills, with the ability to influence at multiple levels.
• Comfortable with extensive travel (around 50%) and working across time zones and cultures.

Qualifications

• Experience in a similar role within a global security provider is highly desirable.
• Knowledge of industry standards and best practices in security management.
• Ability to manage multiple priorities and deadlines effectively.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Skills

• Strategic thinking and planning.
• Client relationship management.
• Financial analysis and budgeting.
• Leadership and team management.
• Communication and collaboration.
• Travel management and logistics.

Benefits

• Medical, Dental, Vision coverage.
• 401(k) with company match.
• Paid Time Off.
• Career Growth Opportunities.
• Retirement plan.

Pay

$120,000–$125,000 annually + $500/month car allowance + bonus potential

Schedule

Extensive travel required, approximately 50%