Program Manager Non Tech [AQ-19387]

About the role

Aquent is thrilled to partner with a globally recognized technology leader that is at the forefront of creating seamless and impactful customer experiences. This innovative team, a digitally-centric B2B brand and performance marketing group, is redefining omnichannel marketing by crafting cohesive and engaging customer journeys. They are passionate about delighting customers with relevant, timely, and personalized communications, enhancing purchasing decisions, fostering enthusiasm, and maximizing the value of their industry-leading products and services. Are you ready to make a tangible impact at the heart of digital marketing innovation? This is your chance to directly shape the future of digital marketing operations, driving operational excellence and elevating business performance within a dynamic, forward-thinking marketing organization. As a strategic leader in business operations and management, you will be instrumental in optimizing core business processes, spearheading strategic initiatives, and empowering leadership with critical insights and infrastructure for scalable growth. You will be at the forefront of enabling cutting-edge Account-Based Marketing (ABM) programs, leveraging advanced collaboration tools, and integrating AI-driven solutions to streamline execution and enhance decision-making.

Join a global technology leader driving innovation and empowering people and organizations worldwide to achieve more. Here, you’ll collaborate with passionate, diverse teams to create impactful solutions that shape the future. The culture prioritizes growth, inclusion, and purpose—where your ideas are valued, and your work drives real change. Wherever your passion lies and wherever your career is headed—you’ll play a role in projects that touch billions of lives. With flexible work options and a supportive environment, you’ll have the tools to thrive both personally and professionally. Be part of something that truly matters.

Responsibilities

• Design, implement, and continuously improve scalable processes that support marketing execution, resource planning, and performance tracking.
• Identify operational inefficiencies and lead cross-functional initiatives to drive automation, standardization, and process optimization, enhancing efficiency and supporting marketing scalability.
• Leverage AI tools and platforms to optimize business processes, automate routine tasks, and enhance operational efficiency.
• Manage and maintain operational tools and systems that support workflow management, reporting, and collaboration environments (e.g., Microsoft Teams, Sharepoint).
• Develop and maintain comprehensive documentation, playbooks, and training resources to support process adoption, consistency, and compliance.
• Document and maintain end-to-end business processes, ensuring clarity, consistency, and accessibility across teams.
• Partner with leadership to drive annual and quarterly business planning, including goal setting, headcount planning, and budget alignment.
• Lead operational reviews and business rhythm activities (e.g., QBRs, MBRs),