Program Manager (Nintendo Stores)

About the role

Nintendo of America's Nintendo stores department is responsible for physical store activations. It supports two public locations (New York and San Francisco), the employee store, and occasional pop-up shop experiences.

Responsibilities

• Manages all project phases and related project resources for identified projects across multiple departments and divisions using best practices in project methodology, ensuring project implementations are on time, on budget, and of high quality.
• Manages day-to-day logistics of assigned projects, scope, and associated tasks.
• Works with leaders to plan and schedule project deliverables, goals, and milestones for complex department, company, and global projects.
• Performs or supports the execution of standardized project processes and methodologies.
• Identifies, analyzes, defines, and coordinates stakeholder needs and translates them into functional requirements.
• Establishes, communicates, and manages appropriate project scope change management procedures.
• Creates, updates, and maintains all documentation related to the projects including charters, work plans, timelines, issue/risk logs, and budgets.
• Conducts comparison processes to identify and develop process improvements; provides recommendations on next steps and manages deliverables.
• Identifies and facilitates systematic improvements through project management best practices.
• Provides subject matter expertise, guidance, and PM design support.
• Defines program roadmaps, sets objectives, and manages the end-to-end lifecycle of initiatives, including retail readiness and store improvements.
• Oversees and reviews requirements, business process models, and recommendations related to proposed solutions.
• Collaborates with functional, operational, and technical teams for development of programs to support physical stores.
• Led various activities to support Nintendo stores technology including system integration and user acceptance testing.
• Collects requests and prepares system requirements for technical teams to create bug fixes and enhancements.
• Supports plan development and management for retail activations including Pop-up store experiences.
• Develops and maintains store operations policy, procedural, and training documentation.

Requirements

• Minimum of eight to ten (8-10) years of related experience. Retail/DTC industry a plus.
• Experience with solving complex issues where analysis of business, industry, or data requires an in-depth evaluation of variable factors.
• Demonstrated ability to execute operational strategic programs to support DTC operations, customer experience, and store performance targets.
• Professional experience with a full understanding of project management methodologies; resolving a wide range of corporate and global issues in creative ways.
• Strong organizational, presentation, and customer service skills with the ability to lead without authority.
• Experience with solving complex issues where analysis of corporate and/or global situations or data requires an in-depth evaluation of variable factors.
• Demonstrates mastery of handling complex cultural situations and project alignment with competing goals and ambiguities.
• Advanced skills in MS Office and online project management tools (SmartSheet, SharePoint, Jira/Confluence, etc).
• Requires specialized depth and/or breadth of expertise in own job family or field.
• Formal Project Management certification (CAPM, PMI, PMP, CSM, etc..) or equivalent preferred.
• Bachelor’s degree in Project Management/Business or a related field, or equivalent.