Program Manager, NA P&C Insurance

Responsibilities

• Leading development of Property & Casualty (P&C) underwriting guidelines and Letters of Authority for MGUs/MGAs/Program Administrators and standards and procedures for those exceptions outside of the underwriting guidelines.
• Actively managing all Key Performance Indicators, including pricing objectives, profit improvement and combined loss ratio results.
• Partnering with key support units, including Finance, Actuarial, Claims, Legal, Compliance, Operations and IT to analyze issues, identify solutions and drive execution on challenges faced by company, partners and customers.
• P&C MGUs/MGAs: supporting development of program and ceded business documents in conjunction with Underwriting, CUO and legal department.
• Developing new P&C products including research and development, underwriting guidelines, SERFF Support for internal or external filing resources, pricing and state submissions and approvals.
• Performing audits and conducting program reviews. Examining documents such as polices, application state endorsements, OFAC, plan documents and other documents necessary related to the writing of each programs business.
• Identifying and managing portfolio-level risks, issues and dependencies.
• Partnering with Legal/Compliance on legislative and regulatory topics impacting the P&C programs, including but not limited to data collection with programs, states and other entities for the accurate reporting of taxes, assessments and other compliance aspects of direct insurance.
• Supporting corporate accounting with the collection of data from individual programs including, premiums, states, limits, etc.
• Developing and maintaining relationships with MGUs/MGAs/Program Administrators.
• Closely monitoring market and program specific trends to assure program performance consistent with company expectations.
• Primary contact with each direct insurance program for all administrative, underwriting and service concerns or questions.
• Building and maintaining relationships with support units, brokers, and reinsurers to support the goals and objectives of company.
• Preparing monthly and quarterly management reports and other ad hoc reports as required.
• Supporting P&C new business initiatives and conducting the appropriate triage of new business opportunities.
• Providing expertise on coverage issues with Claims.
• Developing and leading marketing presentations to new and current agents/brokers.
• Leading and ensuring the successful completion of complex projects.
• Diagnosing and developing recommendations to solve unique business and customer challenges.

Qualifications

• 10+ years of Property and Casualty Insurance experience in an underwriting and/or product role.
• Strong analytical skills. Ability to develop analytical/dynamic underwriting models. Ability to efficiently identify the tools required for the task at hand and develop a product solution.
• Provide leadership to others which drives underwriting process improvement whether through technology, outsourcing or internal innovations.
• Strong intellectual curiosity and a desire to help others solve problems.
• Confidence in your skillset, desire to learn more and ability to make an impact.
• A highly entrepreneurial background – experience working on the creation of new and emerging products for rapid entry into new markets.
• A natural inclination to work within a culture that is fast-paced and dynamic.