Program Manager, Musculoskeletal Services

This role works closely with HOPCo leaders across multiple markets, interfacing with an interdisciplinary team to achieve optimal patient outcomes while monitoring key program metrics.

Responsibilities

• Provide education, feedback, and updates to key stakeholders and team members within the service line regarding program elements.
• Focus on improving outcomes in financial, growth, people, service, and quality metrics as an integral part of the hospital service line team.
• Evaluate and implement data and use of the Vitals performance dashboard with all sub-group teams.
• Partner and support the team in utilization and understanding of HOPCo’s digital platforms, including HOPCo Vitals and MSK.ai.
• Serve as an external liaison and communicate with external agencies to which data is submitted.
• Assist with reviewing data, pulling supporting literature for program initiatives, and supporting quality research projects.
• Involvement in quality initiatives related to clinically integrated network needs.
• Operations Management: Direct process improvement activities for the Orthopedic Service Line, including establishing performance measures to attain optimal clinical, operational, financial, and satisfaction outcomes. Direct the collection, analysis, and presentation of data on utilization patterns and other program outcomes.
• Human Resource Management: Attend section and department meetings when appropriate and report on areas of responsibility as required.
• Financial Stewardship: Work to achieve cost efficiency in program areas and utilize resources in a cost-efficient manner.
• Resource Planning: Evaluate tasks and processes to identify opportunities for improvement in efficiency.
• Customer/Patient Loyalty: Improve satisfaction and loyalty of customers. Investigate and resolve concerns or complaints with assigned services, managing appropriate internal follow-up. Act as a change agent for patient-focused care.
• Compliance Management: Maintain ongoing compliance with licensure, regulatory, and accreditation standards applicable to assigned areas of responsibility.
• Committee Leadership: Lead various program committees in obtaining and evaluating quality and metric data. Partner with quality leaders to provide resources to clients as appropriate. Assist in the collection and analysis of data, metrics, and other information to populate and manage the departmental scorecard.

Requirements

• MHA or similar-level degree and experience.
• Experience in project management; orthopedic quality and research experience.
• MHA preferred and relevant experience.

Skills

• Exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
• Analyzing situations accurately and taking effective action.
• Establishing and maintaining effective working relationships with employees, providers, management, and the public.
• Exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.
• Working knowledge of basic hospital administrative functions, development, coordination, and delivery of medical services.

Abilities

• Establish and maintain effective working relationships with a wide range of professional, administrative, technical, and clerical staff in both direct and indirect influential situations.
• Communicate effectively both orally and in writing.
• Effectively use computer applications such as spreadsheets, word processing, calendar, email, and database software.
• Read, write, speak, understand, and communicate sufficiently to perform essential duties of the position, including providing comprehensive reports and plans.
• Organize and integrate organizational priorities and deadlines.
• Establish and maintain quality control standards.
• Assume responsibility and exercise authority over assigned work functions.

Work Environment

• Normal office environment.
• Some travel within the community.
• Various clinical settings in the hospital and outpatient clinics.

Physical/Mental Demands

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a calculator and computer keyboard.