Manager, Program Services

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country, operating more than 90 sites across San Diego County.

About the role

The Manager of Program Services strategically manages and oversees operations of specific programs/grants related to special population health engagement, counseling, case management, and health education services. This role includes managing direct and indirect reports, adhering to budgets, tracking deliverables for assigned grants/programs, and conducting data analysis and report writing. The Manager will also build relationships with community partners and identify new partners and service sites.

Responsibilities

• Builds positive relationships, inspires others to perform at a higher level, prepares career development plans, and retains an accountable workforce.
• Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.
• Gathers and analyzes data on programs, creating relevant and usable reports on program data and metrics.
• Participates in the evaluation and quality assurance process of programs/grants.
• Ensures timely and accurate reporting is provided to funders and other agencies.
• Keeps programs in compliance with grant and regulatory requirements.
• Identifies, builds, and maintains relationships with community, county, federal, and local grantors, identifying opportunities for new funding sources and representing FHCSD to community partners.
• Partners with Foundation and program directors to participate in the grant writing process.
• Oversees the daily and strategic operations of assigned programs and grants, ensuring completion of grant/program goals and objectives through subordinate personnel.
• Generates and implements plans for maximizing services.
• Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
• Prepares program budgets, monitors all grant expenditures according to approved budgets, ensures revenue is adequate to support programs, and reviews purchasing requests related to assigned programs.
• Provides/ensures staff receive all new hire and annual trainings on time.
• Performs other duties as assigned.

Requirements

• Bachelor's degree in Public Health, Social Sciences, Business Administration, Health Care Administration, Nursing, or closely related field required. Master's degree in relevant field preferred.
• 3 years of experience in working with organizations serving the patient population for assigned programs (i.e., HIV/AIDS, homeless, LGBT, etc.).
• 5 years of experience in program management in the health care field.
• Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• For the AOD Services Department: Valid certification from a California State Substance Use Disorders (SUD) Services certifying agency preferred.
• Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law (limits of $100,000 recommended). An acceptable driving record is required.

Skills

• Ability to work well in both a team-based environment and independently.
• Basic computer literacy to comply with department needs and expectations (e.g., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments).
• Bilingual in English/Spanish preferred.
• Demonstrated ability to be culturally sensitive and respect diversity.
• Demonstrated project management and oversight skills.
• Excellent interpersonal and customer service skills.
• Excellent written and verbal communication skills.
• Knowledge of supervisory practices and techniques, including performance management and employee development.
• Knowledge of, and ability to, create, maintain, and adhere to budgets, fiscal planning, grant programs, and reporting requirements at a managerial level of responsibility.
• Strong analytical and problem-solving skills.

Physical Requirements

• Bending (neck): Rarely (0-1 hrs)
• Bending (waist): Rarely (0-1 hrs)
• Carrying 0 - 10 lbs: Frequently (3 - 6 hrs)
• Carrying 11 - 25 lbs: Occasionally (1 - 3 hrs)
• Carrying 25 - 50 lbs: Rarely (0-1 hrs)
• Climbing (stairs): Rarely (0-1 hrs)
• Driving: Regular driving (more than 3 days per week)
• Exposure to bloodborne pathogens and biohazards: Yes
• Exposure risk to aerosol-transmitted diseases: Yes
• Fine manipulation: Frequently (3 - 6 hrs)
• Kneeling: Rarely (0-1 hrs)
• Lifting 0 - 10 lbs: Frequently (3 - 6 hrs)
• Lifting 11 - 25 lbs: Occasionally (1 - 3 hrs)
• Lifting 25 - 50 lbs: Rarely (0-1 hrs)
• Power Grasping: Rarely (0-1 hrs)
• Pulling 0 - 10 lbs: Frequently (3 - 6 hrs)
• Pulling 11 - 25 lbs: Occasionally (1 - 3 hrs)
• Pulling 25 - 50 lbs: Rarely (0-1 hrs)
• Pushing 0 - 10 lbs: Frequently (3 - 6 hrs)
• Pushing 11 - 25 lbs: Occasionally (1 - 3 hrs)
• Pushing 25 - 50 lbs: Rarely (0-1 hrs)
• Reaching (above shoulder level): Rarely (0-1 hrs)
• Reaching (below shoulder level): Rarely (0-1 hrs)
• Repetitive use of hand: Constantly (6+ hrs)
• Simple Grasping: Frequently (3 - 6 hrs)
• Sitting: Constantly (6+ hrs)
• Standing: Occasionally (1 - 3 hrs)
• Twisting: Rarely (0-1 hrs)
• Use of Personal Protective Equipment: No
• Walking: Frequently (3 - 6 hrs)
• Working around equipment and machinery: Office equipment

Pay

The salary range for this position is $70,304.00 - $88,751.00.

Benefits

Information on our extensive benefits package can be found here.