Program Manager, Services

About the Role

The Program Manager will provide leadership, support, and oversight to a multidisciplinary team to assist adults and their families who are homeless and/or formerly homeless. This team will engage and support participants in maintaining housing/shelter placement, develop and execute housing stability plans, and provide wraparound supportive services. Responsibilities include supervision of staff and oversight of service delivery, coordination with case management partners, and budget and oversight of public contracts.

Responsibilities

• Provide direct supervision to all Program staff and interns, including regular feedback, training, professional growth opportunities, and evaluations.
• Ensure program staff meet goals as set forth in their program’s respective grants.
• Coordinate training, schedules, caseloads, vacations, and assignments as part of program administration.
• Support staff during client crises, problem-solving for challenging participant situations, and developing housing stability interventions.
• Build collaborative relationships with property management and on-site resident services staff.
• Advocate for participants housed at various sites as needed.
• Supervise staff and provide feedback, coaching, training, and disciplinary action as needed.
• Ensure timely and accurate data entry and work with Data Specialists on reporting to funders and stakeholders.
• Monitor program contracts to ensure maximization of funding and program deliverables are met, and support program audits.
• Assist in developing policy and procedures, assessment tools, job descriptions, and other program processes/documents/tools.
• Facilitate case conferencing and administrative meetings.
• Other duties as assigned.

Requirements

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field and equivalent experience.
• 3 years of professional experience in human services, social work, or related field, with demonstrated experience working collaboratively with low-income families and providing service coordination.
• 2 years of direct experience in the provision and supervision of case management services to individuals who are homeless and/or have extremely low incomes.
• Use of personal vehicle and proof of a valid and current California Driver’s License, current insurance, and a clean DMV record.

Skills

• Excellent verbal and written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Ability to interact effectively with a diverse population with multiple special needs and build successful collaborative relationships with participants, staff, property managers, and county systems.
• Deep understanding of evidence-based practices: Housing First, Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.
• Understanding and practice of culturally sensitive components of direct service delivery through open dialogs and self-exploration with diverse groups.
• Experienced in effectively intervening in crisis situations using de-escalation techniques.
• Proficiency in Microsoft Office programs, systems, and platforms, with the ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Benefits

• $75,000.00 - $92,000.00 (DOE)
• 100% paid health benefits for employees
• 19 PTO days & 12 Holidays per year
• 403(b) Retirement Plan with Employer Match & Contribution Programs
• Dynamic, mission-driven culture and supportive leadership
• Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties

The organization values diversity, with people of color making up nearly 70% of the workforce, and strives to recruit and retain employees from all backgrounds.