Program Manager, Services

About the role

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Program Manager, Services for our programs in Alameda County. The Program Manager, Services will provide leadership, support, and oversight to a multidisciplinary team to assist adults and their families who are homeless and/or formerly homeless. This team will engage, and support participants maintaining housing /shelter placement, develop and execute housing stability plans and provide wraparound supportive services.

Responsibilities

• Provide leadership, support, and oversight to a multidisciplinary team assisting adults and families who are homeless/formerly homeless.
• Engage and support participants maintaining housing/shelter placement.
• Develop and execute housing stability plans.
• Provide wraparound supportive services.
• Supervise staff and oversee service delivery.
• Coordinate closely with case management partners.
• Manage budget and oversight of public contracts.
• Provide direct supervision to all program staff and interns.
• Provide regular and appropriate feedback including training, opportunities for professional growth, verbal, and written improvement plans when needed, and regular evaluations.
• Ensure program staff meet goals set forth in their program’s respective grants.
• Coordinate training, schedules, caseloads, vacations, and assignments as part of program administration.
• Provide support to staff when dealing with client crises, problem solving with managers on challenging participant situations, and develop ongoing housing stability interventions with staff.
• Build collaborative relationships with property management and on-site resident services staff if applicable.
• Advocate for participants housed at various sites as needed.
• Supervise staff and provide feedback, coaching, training, and disciplinary action as needed.
• Work with staff to ensure timely and accurate data entry is occurring.
• Work with Data Specialists on reporting to funders and stakeholders on program activities.
• Monitor program contracts to ensure maximization of funding and program deliverables are met and support with program audits.
• Assist in developing policy and procedures and other aspects of programs.
• Facilitate case conferencing and administrative meetings.
• Assist in developing materials, assessment tools, job descriptions, and other program processes/documents/tools.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field or equivalent experience.
• 3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families.
• 2 years of direct experience in the provision and supervision of services to individuals who are homeless and/or have extremely low incomes.
• Use of personal vehicle and proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.

Benefits

• Health, vision, and dental benefits available.
• 19 PTO days & 12 Holidays per year.
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events.
• Dynamic, mission-driven culture and supportive leadership.
• We support you in supporting other.

Pay

$75,000 - $92,000 annually DOE