Program Manager-Multi-Family Mortgage Servicing

About the role

ISN is in search of a Program Manager to oversee a government contract to include multi-family mortgage servicing tasks and activities.

Responsibilities

• Recruit, interview, lead, manage, train, and evaluate staff, and recommend program improvements
• Utilize information technology systems provided by either the client or developed by the organization for mortgage servicing, reporting, etc.
• Manage project lifecycles, schedules, and budgets, along with proficiency in contract administration
• Deliver positive results to the government agency by providing the resources and support required to succeed in a secure, production-focused environment
• Demonstrate strong leadership to ensure the program is compliant with contractual performance standards, defined processes, and all security requirements
• Prepare reports as needed and submit contract deliverable reports
• Work collaboratively with all levels of company leadership, operations, program support, and the government agency
• Provide guidance and mentorship to program and management staff regarding employees, program changes, and workload concerns
• Manage surge capacity with the workload as needed

Qualifications

• Bachelor's degree in a related field (public administration, business management, finance, accounting, economics) from an accredited institution
• Minimum of seven (7) years documented relevant experience in commercial multi-family mortgage servicing management, escrow and taxes, loss mitigation, default, and risk management
• Minimum of five (5) years documented relevant experience with knowledge of government Federal Acquisition Regulations (FAR)
• Exceptional attention to detail, strategic thinking, and clear communication abilities to align contractor performance with agency missions
• Ability to work collaboratively with all levels of company leadership, operations, program support, and the government agency
• Good analytical and problem-solving skills, as well as excellent verbal and written communication skills
• Able to pass ISN and Government background checks

Benefits

• Comprehensive Medical Coverage with Prescription Benefits
• Dental Insurance
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities