Mortgage Servicing Compliance Program Manager

About the Company

Cornerstone Capital Bancorp, Inc., headquartered in Houston, is a Texas-based financial services company dedicated to helping families, businesses, and communities thrive. Through its primary subsidiary, Cornerstone Capital Bank, the organization operates a community and business banking franchise alongside a premier national home lending, servicing, and home insurance platform. Guided by a core Mission, Vision, and Convictions statement, Cornerstone operates 17 full-service banking locations across major Texas markets and more than 150 mortgage offices nationwide. The company has served nearly 700,000 customers through its family of brands, including Cornerstone Home Lending, Roscoe Bank, Peoples Bank, Cornerstone Servicing, and Cornerstone Insurance. Supported by 1,600 team members, Cornerstone is consistently recognized as a Fortune-certified Great Place to Work® and a Top Workplace.

About the Role

The Mortgage Servicing Compliance Program Manager is responsible for developing, implementing, and maintaining a comprehensive compliance management program that ensures adherence to applicable federal and state mortgage servicing laws, regulations, investor requirements, and company policies. This role provides oversight of compliance controls, regulatory change management, complaint and issue management, monitoring and testing activities, and corrective action plans across mortgage servicing operations. The role also provides compliance oversight and support for Cornerstone Capital Bank, SSB affiliates Cornerstone Insurance Agency (“CIA”) and MetriQ Valuation (“MetriQ”).

Responsibilities

• Manage and enhance the Mortgage Servicing Compliance Management System (CMS).
• Support the development and implementation of policies, procedures, and other compliance program elements for Cornerstone Capital Bank, SSB and its operating divisions and affiliates.
• Assist in tracking changes and updates to laws, rules, and regulations (“LRRs”), regulatory agency policy statements, and guidance to identify when new or revised disclosures, policies, or procedures are needed.
• Periodically review current disclosures, policies, and procedures to ensure accuracy and completeness.
• Work with ERM partners and the line of business to ensure compliance changes are implemented timely.
• Ensure completion of risk governance and compliance program activities, including remediation and progression through the issue management lifecycle.
• Conduct periodic compliance risk assessments across mortgage servicing functions to identify, evaluate, and monitor regulatory compliance risks; assess the effectiveness of existing controls; recommend risk mitigation strategies; and partner with business stakeholders to address control gaps and emerging risks.
• Support regulatory examinations, audits, and compliance reviews.
• Monitor emerging regulatory requirements and industry trends.
• Analyze consumer complaints and servicing issues to identify trends and potential compliance risks.
• Work on other assigned compliance-related projects, as needed.

Requirements

• Minimum of 5 years of experience in mortgage compliance.
• Strong knowledge of federal and state laws applicable to mortgage servicing.
• Familiarity with the regulatory landscape, including trends with enforcement actions and remediating regulatory findings.
• Excellent communication (verbal and written) and organizational skills, including experience working directly with regulators and senior management.
• Strong research and computer skills, proficiency with Microsoft Office.
• Strong analytical reasoning, problem-solving, and critical thinking skills.
• Ability to pay significant attention to detail, multi-task, and meet deadlines.

Bachelor’s degree or equivalent experience preferred.

Skills

• Time management and organization.
• Positive attitude and ability to work collaboratively.

Benefits

• Competitive salary.
• Medical, Dental, and Vision insurance.
• Accidental Death, Long-Term Disability, and Short-Term Disability insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401K retirement plan.
• Basic Life and Voluntary Life insurance.
• Paid Parental Leave.
• Performance-based bonus opportunities.