Loan Servicing Program Manager

About the role

Join our team at Teachers Federal Credit Union, recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025. We are a leading credit union with a 70-year history of guiding members toward financial stability. This role focuses on leading development and implementation efforts for Loan Servicing products, projects, and programs to enhance lending systems while monitoring operations for quality, efficiency, and effectiveness.

Requirements

• Bachelor’s Degree or a minimum of eight years of directly related loan services experience
• Minimum five years of loan servicing experience
• Extensive knowledge of Fiserv DNA
• Demonstrated experience leading small to medium-sized projects
• Experience developing and implementing process improvement initiatives
• Financial Services experience

Skills

• High proficiency in Microsoft Office products, particularly Excel and PowerPoint
• Strong communication skills, including the ability to convey complex ideas clearly across multiple levels
• Excellent organizational skills with the ability to prioritize tasks in a dynamic environment
• Strong attention to detail and quality control
• Effective time management and multitasking abilities

Responsibilities

• Oversee the life cycle of processes and products tied to the Loan Servicing strategic plan, including new loan product buildout and vendor relationship implementation
• Collaborate with enterprise partners to align Loan Servicing initiatives, identify downstream impacts, and ensure successful rollouts
• Manage Fiserv DNA system upgrades, including regression testing, enhancement rollouts, and defect resolution
• Conduct risk assessments to identify and mitigate program deficiencies and potential losses
• Review and interpret data to drive tactical improvements
• Coordinate with EPMO on loan servicing initiatives and track departmental projects
• Propose and deploy solutions for gaps in loan servicing workflows
• Manage onboarding of new loan participations and reconciliation/reporting for existing ones
• Support end-to-end management of Flow Programs, acting as a liaison between flow partners, lending, and treasury for settlement processing and portfolio oversight
• Monitor and enhance existing loan servicing RPA processes, working with the RPA team to resolve defects and create new processes
• Develop, deploy, and maintain procedures, job aids, and internal resources for new and existing products
• Perform additional duties as requested by your supervisor

Benefits

• Eligibility for an annual discretionary bonus program and quarterly performance incentives (for qualifying positions)
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premiums
• Tuition reimbursement for full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and 1.00% APR on all other loans

Pay

The good faith salary range for this position is $75,000 - $90,000 annually, based on qualifications and operational needs.