Program Manager, Middle Mile Fleet Management, Strategy, Middle Mile Fleet Management, Strategy

About the role

Amazon's Middle Mile is looking for a detail-oriented, technically skilled, innovative, hands-on, and customer-obsessed Program Manager. In this role, you will own the analysis of trailer performance and customer experience metrics across Amazon's Middle Mile network, translating complex operational trends into clear insights and actions that drive measurable improvement.

Responsibilities

• Own the analysis of trailer performance and customer experience metrics across Amazon's Middle Mile network
• Translate complex operational trends into clear insights and actions that drive measurable improvement
• Partner with technical teams and manage stakeholders
• Manage multiple priorities and deadlines
• Deliver strong results through data-driven root cause analysis and structured problem solving
• Navigate ambiguous problems, develop solutions, and drive projects forward with minimal guidance
• Think strategically while executing methodically to deliver to the highest standards
• Present complex information in a clear and concise manner to varied audiences

Basic Qualifications

• 3+ years of team management experience
• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization
• Experience in data mining, data management, reporting, and SQL queries

Pay

• USA, TN, Nashville: $74,800.00 - $131,000.00 USD annually
• USA, VA, Arlington: $83,200.00 - $145,500.00 USD annually
• USA, WA, Bellevue: $83,200.00 - $145,500.00 USD annually

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance with option for Supplemental life plans
• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments
• Restricted stock units (RSUs)

This response is AI-generated, for reference only.