Program Manager, MetroBike

Responsibilities

• Serve as CapMetro’s primary coordinator for bicycle initiatives, with a principal focus on the Bikeshare program, collaborating with internal departments and external partners.
• Develop, implement, maintain, and update Bikeshare-related plans, policies, and procedures, including system development and deployment plans, service area plans, and long-range capital improvement plans.
• Oversee system operations, maintenance, asset management, service balancing, system upgrades, special events, and operational and capital budgeting under the direction of the Manager of Cross-Agency Transit & Mobility Programs.
• Establish and administer Bikeshare monitoring and oversight plans, including annual oversight plans, monthly performance reporting, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs), encompassing bikeshare and related bicycle parking and storage programs.
• Identify grant and funding opportunities for Bikeshare and related bicycle programs; work with CapMetro’s grants team, the City of Austin, and partners to develop and submit funding applications.
• Coordinate with IT and internal and external stakeholders to advance Bikeshare-related technology, enhance the customer user interface, and improve system integration with CapMetro technology platforms.
• Respond to abnormal or emergency field situations; troubleshoot operational issues; and investigate, respond to, and resolve customer inquiries and complaints through established processes.
• Initiate and conduct regular meetings with service providers and operations staff to communicate trends, issues, and concerns, and to ensure performance targets and program goals are met.
• Conduct, evaluate, and implement research related to Bikeshare operations, policy, design, and performance to support continuous improvement of the program.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
• Perform other position related duties as required and/or assigned.

Qualifications

• Bachelor’s degree in Engineering, Planning, Communications, or related field.
• Additional relevant experience may be substituted on a year-for-year basis for up to four years.
• Eight (8) years of progressively responsible experience in transit, mobility, bikeshare, municipal government, project management or other related field including two (2) years of experience managing employees or projects.
• At least two (2) years of working with interlocal agreements or managing contracts and asset management experience, preferred.
• Ability to coordinate multiple projects at one time and coordinate with a wide range of stakeholders through excellent oral, written, and interpersonal communication skills.
• Excellent writing, communication, presentation and public speaking skills.
• A high degree of discretion in judgment and ability to negotiate challenging situations that result in consensus while also delivering optimal solutions which result in the most benefit to CapMetro.
• Effective planning and strategic management skills.
• Ability to work flexible hours, evenings, and weekends when necessary.
• Ability to establish and maintain effective working relations with a diverse population.