Program Manager (Market Access Hub Operations)

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions spanning the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience, ensuring patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides data, strategic insights, patient support services, and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. The company serves over 500 life sciences customers and has supported millions of patients with access and affordability solutions. Valeris is headquartered in Morrisville, North Carolina, and Jeffersonville, Indiana.

About the role

The Program Manager will serve as the primary client contact for pharmaceutical program(s), managing day-to-day program activity and supervising assigned program staff. This role involves extensive interaction with internal and external customers, defining and executing work plans, participating in strategic planning, and ensuring proper execution of contract terms for assigned program(s). The Market Access Program Manager reports to the Market Access Program Director within Valeris’ HUB Services organization.

Responsibilities

• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
• Manage the client relationship, gaining trust and building rapport
• Oversee day-to-day activity of program operations, including supervision of staff
• Drive assigned performance responsibilities of team and team members, directly or through supervisors
• Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program
• Escalate issues that put the program(s) in jeopardy of not delivering to contracted standards
• Prioritize and manage personal schedule as well as the schedules of others
• Work cross-functionally with internal stakeholders for program operational responsibilities
• Contribute to the analysis and writing of client reports and other deliverables
• Present program data, information, and insight to internal and external customers on a regular basis
• Participate with Hub Services leadership and client team on initiatives to improve process and performance
• Mobilize internal and external stakeholders with respect to program design, program improvements, and/or changes
• Travel on a limited basis to attend related meetings/conferences as required
• Participate in interviewing prospective employees, evaluating current employees, and training employees
• Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
• Ensure on-time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Maintain consistency in following all SOPs
• Assist with requirements identification, specifications development, and User Acceptance Testing to support program and other responsibilities as needed
• Utilize Valeris’ values as the driving force behind the team’s success
• Perform additional tasks or projects as assigned

Qualifications

• Bachelor’s degree in a relevant discipline or equivalent work experience
• 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing, or Patient Services
• Experience managing a team of Case Managers, Patient Service Representatives, or similar role
• Experience reporting on HUB metrics and communicating trends to clients
• Demonstrated successful leadership experience
• Excellent PC skills, including Microsoft Office and Internet experience
• Excellent verbal and written communication and presentation skills
• Strong analytical and problem-solving skills
• Strong technical aptitude and experience working in various CRM software platforms

Skills

• Ability to type at least 35 words per minute with 97% accuracy
• Flexibility to travel as needed (minimal)

Physical Demands & Work Environment

• Regularly required to talk or hear
• Frequently required to sit for long periods, use hands to type, handle or feel, and reach with hands and arms
• Operates in a professional office environment
• Routinely uses standard office equipment such as computers, phones, and photocopiers

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to annual earnings (minimum $50,000, maximum $300,000)
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed (immediate vesting)
• Paid Time Off (PTO) and Sick Leave
• Nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• Challenging, stimulating work environment that encourages new ideas
• Mission-driven, inclusive culture where your work makes a meaningful impact