Program Manager IV, Outreach & Relationship Management

SHSO-Sutter Health System Office-Valley

About the role

Is responsible for the evaluation and improvement of quality programs through facilitation and support of the annual strategic planning process for the program, achievement of growth goals for the program, and shared accountability for the achievement of quality, service, and financial performance goals for the program. The Program Manager IV leads the development, implementation, and continuous improvement of outreach program activities aligned with strategic priorities. This position partners with external brokers, employers, operational, and executive leaders to expand programs, and ensure alignment with organizational goals. A primary focus is advancing strategic outreach and network development – building and maintaining relationships with external brokers, employer groups, operational, and clinical expertise. The Program Manager IV enhances care coordination and reinforces the health plan as a trusted partner. This role requires strong cross-functional collaboration, data-driven decision-making, and strong written and verbal communication skills.

This position requires medium to high travel throughout Northern California.

Responsibilities

• Facilitate and support the annual strategic planning process for the program.
• Achieve growth goals for the program.
• Lead development, implementation, and continuous improvement of outreach program activities aligned with strategic priorities.
• Partner with external brokers, employers, operational, and executive leaders to expand programs and ensure alignment with organizational goals.
• Build and maintain relationships with external brokers, employer groups, operational, and clinical expertise.
• Enhance care coordination and reinforce the health plan as a trusted partner.

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Public Health Systems, or related field (equivalent experience accepted in lieu of degree).
• Master's degree preferred.
• 8 years of recent relevant experience.
• Preferred experience in payor or in a health plan environment.
• Strong knowledge of broker relations and experience working in this environment.
• Strong knowledge of broker daily operational structure.
• Strong knowledge and experience in payor relations.
• Preferred experience in event planning.

Skills

• Knowledge and understanding of strategic planning, including group facilitation and plan development.
• Knowledge and understanding of business plan development, including qualitative and quantitative research and analysis.
• Well-developed communication and interpersonal skills.
• Ability to interact with a wide variety of internal and external customers, including patients, physicians, and payors.

Benefits

Eligible positions include a comprehensive benefits package.

Pay

Pay range is $117,436.80 to $176,155.20 annual salary. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program.

Schedule

• Full Time
• Days: Monday - Friday
• Weekend requirements as needed
• Weekly hours: 40