Outreach and Engagement Program Manager

SOC Analyst (Security Monitoring)

• Conducts security monitoring activities to detect and respond to security incidents.
• Monitors network traffic and system logs for anomalies.
• Collaborates with other teams to ensure timely resolution of security issues.

Systems Administrator (Tier 2/3 Support)

• Provides Tier 2 and Tier 3 support for hardware and software systems.
• Resolves complex technical issues and performs routine maintenance tasks.
• Supports end-users with system-related inquiries and problems.

Service Desk Analyst

• Handles incoming service requests from end-users.
• Assists with troubleshooting and resolving technical issues.
• Coordinates with internal and external resources to resolve problems.

Program Manager

• Develops and manages project plans and schedules.
• Oversees project budgets and resource allocation.
• Communicates project status and progress to stakeholders.

Strategic Design and Experience Lead

• Designs and implements user interfaces and experiences.
• Collaborates with cross-functional teams to develop innovative solutions.
• Evaluates and recommends design improvements based on user feedback.