Program Manager IV - Health Equity Quality and Social Health
About the role
Manages medium-to-large scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Leads the work of program teams by coordinating and monitoring internal and/or external resources. Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies. Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Ensures the alignment, buy-in, coordination, and support of diverse program stakeholders. Assists with reviews of vendor performance levels, ensures service level agreements are met, and assists with contract negotiations with vendors.
Responsibilities
- Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers.
- Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies.
- Leads the work of program team members. Requests and coordinates internal and/ or external resources based on the alignment of team member skills and program demands.
- Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies; and resolves or escalates risks or issues as appropriate.
- Maintains program financials for medium-to-large scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid.
- Manages program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place.
- Assists with reviews of vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Assists with contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy.
Requirements
- Minimum one (1) years experience in a leadership role with or without direct reports.
- Bachelor's degree from an accredited college or university and minimum five (5) years experience in project management or a directly related field, including minimum two (2) years program management experience OR Minimum eight (8) years experience in project management or a directly related field, including minimum two (2) years program management experience.
- Three (3) years of experience working with labor relations.
- Three (3) years of experience working with learning and curriculum development.
Qualifications
- Health Care Industry
- Applied Data Analysis
- Change Management
- Conflict Resolution
- Financial Acumen
- Managing Diverse Relationships
- Negotiation
- Project Management
- Project Management Tools
- Quality Assurance Process
- Risk Assessment
- Service Focus
- Strategic Program Management
Skills
- Communication
- Critical Thinking
- Facilitation Skills
- Influencing Others
- Learning Agility
- Organizational Savvy
- Problem Solving
- Short- and Long-term Learning & Recall
- Teamwork
- Topic-Specific Communication
- Applied Data Analysis
- Change Management
- Conflict Resolution
- Financial Acumen
- Managing Diverse Relationships
- Negotiation
- Project Management
- Project Management Tools
- Quality Assurance Process
- Risk Assessment
- Service Focus
- Strategic Program Management
Benefits
Not specified
Pay
Not specified
Schedule
Not specified