Program Manager II - Provider Network Management

Responsibilities

• Manages the day to day duties of assigned program(s); including data entry, tracking, and reporting.
• Reviews program data accuracy, completeness, and required submissions.
• Guides program staff in successful implementation of program activities.
• Works with Supervisor to manage program budget(s).
• Makes recommendations to leadership for final decisions on program issues and concerns.
• Attends program meetings and follows-up with stakeholders on outstanding deliverables and action items.
• Plans, coordinates and facilitates events, conferences, and webinars, as needed.
• Develops and publishes agendas, meeting minutes, and necessary documentation.
• Facilitates and leads both internal and external meetings.
• Develops and publishes communication/updates to program stakeholders.
• Oversees the development of stakeholder reports on defined schedule.
• Communicates program outcomes and potential risks to all levels of leadership.
• Leads program evaluation and continuous improvement.
• Oversees the successful implementation of new and assigned programs and their associated processes.
• Develops and implements strategies to engage stakeholders.
• May supervise and provide guidance to staff as assigned.
• Provides daily support and coaching to program coordinators and partners.
• Utilizes established software, tools, and resources needed for program execution and oversight.
• Utilizes online collaboration applications.
• Leads user demos, trainings and setup as needed.
• Maintains documentation per department specifications.

Qualifications

• Bachelor’s degree in Business Administration, Business Management, Computer Science or relevant field and at least two years of relevant program management experience required.
• In lieu of degree, a minimum of four (4) years of relevant experience to include a minimum of two (2) years program management experience will be considered.
• Strong communication skills, both verbal and written, to interpret and articulate program requirements to involved stakeholders.
• Exceptional interpersonal and customer service skills.
• Ability to establish and maintain effective working relationships across all levels within the organization.
• Detail-oriented.
• Strong organization skills with ability to prioritize assignments and manage time effectively.
• Strong decision making, problem solving, critical thinking skills.
• Able to work under pressure and meet critical deadlines in a fast-moving environment.
• Adaptable to a continuous changing environment.
• Working knowledge of project management methodologies required.
• Proficient experience in use of various computer system software including Windows, Microsoft Word, Excel, Outlook, Visio, and PowerPoint.
• Valid California driver’s license and proof of current automobile insurance compliant with Partnership policy are required to operate a vehicle and travel for company business.