Program Manager II, Pickup and Return Points (PARP)

About the role

The Amazon North America Pickup & Return Points team is looking for a Program Manager to support Amazon’s automated, secure, self-service package delivery solution in Mexico. In this role, you’ll have the opportunity to support a wide variety of partners ranging from regional businesses to large commercial partners. Our team is dedicated to creating a delivery experience that delights customers while providing a value add service to our business partners.

Responsibilities

• Support relationships with Mexico's commercial partners, acting as their primary point of contact, resolving escalations, and driving adoption of Amazon programs.
• Collaborate with Product, Operations, and Program teams to surface partner feedback, identify network quality gaps, and influence roadmap priorities.
• Track partner health metrics, lead improvement initiatives, and ensure performance standards are met across the network.
• Solve the gap between external partner needs and internal execution, ensuring Mexico PARP scales efficiently while delivering a high-quality customer experience.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams

Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Excellent problem-solving and analytical skills
• Ability to manage multiple projects and priorities simultaneously

Benefits

Amazon offers a comprehensive benefits package including medical, dental, vision, retirement savings, paid time off, and more.

Pay

Competitive salary and bonus structure based on experience and performance.

Schedule

Full-time position with flexible working hours to accommodate your needs.