Program Manager II, Global Carrier Management, Global Logistics Exports

About the role

Amazon.com is seeking a Program Manager II to join their Global Logistics Exports team. This role involves developing optimized processes for cross-border shipping exports, creating efficient customs clearance and last-mile delivery solutions, analyzing data to improve processes, and collaborating with cross-functional teams.

Responsibilities

• Develop and optimize processes for cross-border shipping exports
• Create efficient customs clearance and last-mile delivery solutions
• Analyze data using various tools to highlight successes and areas for improvement
• Develop action plans and implement process improvements based on data analysis
• Collaborate with cross-functional teams to enhance the global shipping experience
• Contribute to the globalization of B2C delivery services, setting new industry standards

Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience working with and managing third party vendors

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules