Manager II, Global Programs

About the role

The Global Project Manager (GPM) is responsible for leading and coordinating business and implementation activities within all or part of an enterprise-wide project, including the development of the overall project/program strategy. The GPM works to monitor costs and schedules, coordinates activities of assigned projects, and ensures the ultimate success of all assigned projects.

Responsibilities

• Defines and delivers assigned regional and global projects within costs, schedule and performance.
• Manages all communications with internal and external stakeholders on a global and regional level.
• Plays the role of the Global Single Point of Contact (SPOC) for implementation matters internally and for the customer (for assigned program including MDS project).
• Manages and controls the Global Program through an appropriate communication with all Regional Program Managers (RPgMs).
• Serves as the primary resource for escalation and tracking/accountability of Global Program to ensure timely resolution of related issues.
• Creates the Global Master Project Plan for implementation from regional and local project plans.
• Escalates requirements for project and service delivery management resources in larger markets/Opco's to ensure proper contract delivery.
• Coordinates assignment of necessary resources to perform Global Program / Project activities.
• Ensures assignment of local project resources.
• Maintains accountability and responsibility to ensure the project brief and direction is understood by internal and external stakeholders.
• Provides leadership, guidance, and directs activities of regional and OpCo and Technical Project Managers and project personnel.
• Reviews contracts and SOWs to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of the project.
• Accountable and responsible to ensure project brief and direction is understood by internal and external stakeholders.
• Participates in regional (global regions) kickoffs and occasionally OpCo (country) kickoffs.
• Develops and maintains Gantt charts and project management plan for each assigned account.
• Coordinates engagement with 3rd party solution providers to support customer implementations.
• Responsible for all central project reporting towards internal and external stakeholders.
• Provides feedback to functional management on project personnel to assist in performance evaluations.
• Ensures lessons learned are communicated back to the Global Project Management Office and Operations teams.
• Regularly contributes to GPMO standards processes and improvement activities.
• Participates in sales calls, executive presentations, and customer events where applicable.

Qualifications

• College degree or equivalent with eight to ten years management experience, including four to five years of that experience directly related to project management.
• Minimum 4 years of global account experience with other global (RGSx regions) and OpCos.
• PMP certification or ability to sit for the exam is required, and additional Program Management Professional (PgMP) certification and PRINCE2 certification is preferred.
• Frequent travel including occasional international travel is required.
• Good IT services project management experience preferably in the area of office and/or print solution businesses.
• Ability to read, analyze, and interpret common technical journals, financial reports, and documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to clients, top management, groups, and/or boards of directors.
• Strong organizational skills, strong verbal and written communication skills in English, strong business acumen, and the ability to interact in a team environment at all levels within the organization.
• Advanced skills using word processing, spreadsheet, and project management software.
• Works closely with Global Project Managers, Technology Centers, and other regional global stakeholders as required.
• Works closely with local resources to execute project activities.
• Closes working relationship with Customers in designing and deploying applications and solutions, developing implementation strategies, and support planning.

Work Conditions, Mental and Physical Demands

• Typically works in an office environment.
• Minimal physical effort required.
• Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, hand/eye coordination).
• Ability to travel up to 80% of work time, including occasional international travel.
• May require daily contact with internal and external contacts via phone and in person.
• Requires handling conference calls with international regions and OpCos beyond normal business hours.
• Ability to handle multiple tasks simultaneously.