Program Manager II, Amazon Global Logistics (AGL), Cross Border Exports Operations

About the role

Shape the future of global delivery — own programs that make cross-border shipping as fast and simple as domestic for customers in 190+ countries.

At Amazon, we're guided by the principle that what's good for customers is good for everyone. This role directly accelerates Amazon's flywheel by making cross-border delivery faster and more reliable — improving customer experience, attracting more international sellers to our marketplace, and expanding the selection available to customers worldwide.

Responsibilities

• Own end-to-end delivery of cross-functional export speed programs, developing project plans, coordinating execution, and managing budgets from conception through completion.
• Leverage data analytics (SQL, Excel) to set program objectives, identify improvement opportunities, and drive measurable performance metrics for carrier and partner operations.
• Navigate ambiguous business scenarios with structured problem-solving, identifying and mitigating risks before they escalate into major issues.
• Foster collaboration across internal teams and external partners (carriers, customs brokers, logistics providers) to optimize resource allocation and prioritize projects aligned with customer needs.
• Develop and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones, performance, and progress for senior leadership.
• Communicate status, risks, and process changes to senior managers and business leaders through executive presentations and business reviews.

Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams