Program Manager I -- Temporary
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
We need to decide which sections to include based on content.
Content:
- About Us: "To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES."
- Description Of Work Knowledge Skills and Abilities/Management Preferences: This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org. Visit www.nctemporarysolutions.com for employment information. Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time. Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state. This temporary position is located at 3200 Beachleaf Ct., Raleigh, 27604 -- Wake County, with the Department of Insurance. Job Order Hourly Rate of Pay: $25.00 (Based on education and/or years of relevant work experience reflected on the application). Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants. Smart NC and NC DOI Health Claim Assistant Smart NC is a free program offered by the North Carolina Department of Insurance (NC DOI) to help consumers resolve disputes with their health insurance companies. Duties for this position includes assisting with denied claims, medical appeals, external reviews, and insurance-related complaints. This position provides direct consumer assistance, addressing questions and concerns related to health insurance denials and coverage issues. Management Preferences Prior experience in call center operations, customer assistance, or related support roles.Experience working with insurance plans, claims processes, or health coverage inquiries is also strongly preferred. Minimum Education And Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience.
We also have EEO statement, recruiter info, etc. Those are boilerplate to remove.
We need to include sections: About Us, Description (maybe combine with Knowledge Skills?), Duties, Management Preferences, Minimum Education And Experience, Pay (Hourly Rate of Pay), maybe Location? The location is part of description; we could include in About Us or separate? The instructions: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content to these.
We have:
- About Us: matches "About the role" maybe.
- Description Of Work Knowledge Skills and Abilities/Management Preferences: This includes description of work, benefits info (health insurance eligibility), note about temporary employment, OSHR initiative, location, hourly rate, effective date, Smart NC program description, duties.
We need to separate duties into a list.
Management Preferences: list.
Minimum Education And Experience: list? It's a paragraph.
Pay: we have hourly rate $25.00.
Benefits: mention health insurance eligibility for those working 30+ hours/week under HDHP. That's a benefit.
Schedule: not specified.
We should not create sections with placeholder text.
Thus sections: About Us (About the role), Description (maybe Responsibilities?), Benefits, Pay, Duties (maybe Responsibilities?), Management Preferences (Skills?), Minimum Education And Experience (Qualifications?).
We need to decide headings: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those exact headings if appropriate.
We have:
- About the role: About Us paragraph.
- Responsibilities: Could include duties list (assisting with denied claims, medical appeals, external reviews, insurance-related complaints; providing direct consumer assistance addressing questions and concerns related to health insurance denials and coverage issues). Also maybe note about temporary position? But responsibilities likely duties.
- Requirements: Could include Minimum Education And Experience.
- Qualifications: Could include Management Preferences? Or Skills? Actually Skills could be Management Preferences.
- Benefits: Health insurance eligibility note.
- Pay: Hourly rate.
- Schedule: Not present, so omit.
We need to avoid duplication.
Let's extract substantive content:
About Us paragraph: "To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES."
Description of work: This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org. Visit www.nctemporarysolutions.com for employment information. Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time. Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state. This temporary position is located at 3200 Beachleaf Ct., Raleigh, 27604 -- Wake County, with the Department of Insurance. Job Order Hourly Rate of Pay: $25.00 (Based on education and/or years of relevant work experience reflected on the application). Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants. Smart NC and NC DOI Health Claim Assistant Smart NC is a free program offered by the North Carolina Department of Insurance (NC DOI) to help consumers resolve disputes with their health insurance companies. Duties for this position includes assisting with denied claims, medical appeals, external reviews, and insurance-related complaints. This position provides direct consumer assistance, addressing questions and concerns related to health insurance denials and coverage issues.
Management Preferences: Prior experience in call center operations, customer assistance, or related support roles.Experience working with insurance plans, claims processes, or health coverage inquiries is also strongly preferred.
Minimum Education And Experience: Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience.
We also have location: "This temporary position is located at 3200 Beachleaf Ct., Raleigh, 27604 -- Wake County, with the Department of Insurance." Could be part of About the role or Responsibilities? Probably include in About the role? But we already have About Us separate. Could add location to About the role paragraph? Might be better to include in About the role as extra sentence.
But we must not invent content; we can include location as part of About the role.
Now we need to format.
We'll produce:
About the role
To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES. This temporary position is located at 3200 Beachleaf Ct., Raleigh, 27604 -- Wake County, with the Department of Insurance.
Responsibilities
- Assist with denied claims, medical appeals, external reviews, and insurance-related complaints.
- Provide direct consumer assistance, addressing questions and concerns related to health insurance denials and coverage issues.
Benefits
Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org.
Pay
Job Order Hourly Rate of Pay: $25.00 (Based on education and/or years of relevant work experience reflected on the application). Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification.
Skills
Management Preferences: Prior experience in call center operations, customer assistance, or related support roles. Experience working with insurance plans, claims processes, or health coverage inquiries is also strongly preferred.
Qualifications
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience.
We also need to include note about temporary position no leave/retirement benefits? That's covered in Benefits? Actually it's a note about no leave or retirement benefits. Could be included in Benefits section? But Benefits section
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include based on content. Content: - About Us: "To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES." - Description Of Work Knowledge Skills and Abilities/Management Preferences: This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org. Visit www.nctemporarysolutions.com for employment information. Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time. Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state. This temporary position is located at 3200 Beachleaf Ct., Raleigh, 27604 -- Wake County, with the Department of Insurance. Job Order Hourly Rate of Pay: $25.00 (Based on education and/or years of relevant work experience reflected on the application). Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants. Smart NC and NC DOI Health Claim Assistant Smart NC is a free program offered by the North Carolina Department of Insurance (NC DOI) to help consumers resolve disputes with their health insurance companies. Duties for this position includes assisting with denied claims, medical appeals, external reviews, and insurance-related complaints. This position provides direct consumer assistance, addressing questions and concerns related to health insurance denials and coverage issues. Management Preferences Prior experience in call center operations, customer assistance, or related support roles.Experience working with insurance plans, claims processes, or health coverage inquiries is also strongly preferred. Minimum Education And Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience. We also have EEO statement, recruiter info, etc. Those are boilerplate to remove. We need to include sections: About Us, Description (maybe combine with Knowledge Skills?), Duties, Management Preferences, Minimum Education And Experience, Pay (Hourly Rate of Pay), maybe Location? The location is part of description; we could include in About Us or separate? The instructions: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content to these. We have: - About Us: matches "About the role" maybe. - Description Of Work Knowledge Skills and Abilities/Management Preferences: This includes description of work, benefits info (health insurance eligibility), note about temporary employment, OSHR initiative, location, hourly rate, effective date, Smart NC program description, duties. We need to separate duties into a list. Management Preferences: list. Minimum Education And Experience: list? It's a paragraph. Pay: we have hourly rate $25.00. Benefits: mention health insurance eligibility for those working 30+ hours/week under HDHP. That's a benefit. Schedule: not specified. We should not create sections with placeholder text. Thus sections: About Us (About the role), Description (maybe Responsibilities?), Benefits, Pay, Duties (maybe Responsibilities?), Management Preferences (Skills?), Minimum Education And Experience (Qualifications?). We need to decide headings: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those exact headings if appropriate.
We have:
- About the role: About Us paragraph.
- Responsibilities: Could include duties list (assisting with denied claims, medical appeals, external reviews, insurance-related complaints; providing direct consumer assistance addressing questions and concerns related to health insurance denials and coverage issues). Also maybe note about temporary position? But responsibilities likely duties.
- Requirements: Could include Minimum Education And Experience.
- Qualifications: Could include Management Preferences? Or Skills? Actually Skills could be Management Preferences.
- Benefits: Health insurance eligibility note.
- Pay: Hourly rate.
- Schedule: Not present, so omit.
We need to avoid duplication.
Let's extract substantive content:
About Us paragraph: "To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES."
Description of work: This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org. Visit www.nctemporarysolutions.com for employment information. Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time. Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state. This temporary position is located at 3200 Beachleaf Ct., Raleigh, 27604 -- Wake County, with the Department of Insurance. Job Order Hourly Rate of Pay: $25.00 (Based on education and/or years of relevant work experience reflected on the application). Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants. Smart NC and NC DOI Health Claim Assistant Smart NC is a free program offered by the North Carolina Department of Insurance (NC DOI) to help consumers resolve disputes with their health insurance companies. Duties for this position includes assisting with denied claims, medical appeals, external reviews, and insurance-related complaints. This position provides direct consumer assistance, addressing questions and concerns related to health insurance denials and coverage issues.
Management Preferences: Prior experience in call center operations, customer assistance, or related support roles.Experience working with insurance plans, claims processes, or health coverage inquiries is also strongly preferred.
Minimum Education And Experience: Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience.
We also have location: "This temporary position is located at 3200 Beachleaf Ct., Raleigh, 27604 -- Wake County, with the Department of Insurance." Could be part of About the role or Responsibilities? Probably include in About the role? But we already have About Us separate. Could add location to About the role paragraph? Might be better to include in About the role as extra sentence.
But we must not invent content; we can include location as part of About the role.
Now we need to format.
We'll produce:
About the role
To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES. This temporary position is located at 3200 Beachleaf Ct., Raleigh, 27604 -- Wake County, with the Department of Insurance.
Responsibilities
- Assist with denied claims, medical appeals, external reviews, and insurance-related complaints.
- Provide direct consumer assistance, addressing questions and concerns related to health insurance denials and coverage issues.
Benefits
Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org.
Pay
Job Order Hourly Rate of Pay: $25.00 (Based on education and/or years of relevant work experience reflected on the application). Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification.
Skills
Management Preferences: Prior experience in call center operations, customer assistance, or related support roles. Experience working with insurance plans, claims processes, or health coverage inquiries is also strongly preferred.
Qualifications
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience.
We also need to include note about temporary position no leave/retirement benefits? That's covered in Benefits? Actually it's a note about no leave or retirement benefits. Could be included in Benefits section? But Benefits section