Program Manager - I

Position: Events Technology Operations Lead Location: San Francisco, CA (Hybrid) Duration: 3+ Months Pay rate: $65/hr-$70/hr 180356 About the Role The Events Technology Operations Lead owns the day-to-day operational success of Salesforce's Self-Service Events program on the Splash platform, operating within the strategic direction set by program leadership. Supporting a portfolio of 3,800+ events per year, this role runs the processes, support model, and stakeholder relationships that let marketers and event owners run compliant, high-quality events at scale. You'll operate at the intersection of platform usage, compliance, and stakeholder enablement, managing operational process and stakeholder communication, overseeing day-to-day platform support, and driving event readiness execution across Summits and Innovation Days.Your Impact Operational Process & Platform SupportOwn the end-to-end support operation for front-end platform usage issues, associated policies, and self-service event processes, managing SLAs and escalation paths day to dayManage the operational process around platform access requests, including email credit policy, CC/BCC invite requests, domain exclusions, and notification setup requests, routing technical configuration to the appropriate teamManage and enforce brand, legal, and compliance standards for event pages, email design, and registration forms, serving as the escalation point for complex design and compliance issuesCoordinate the rollout of event landing page and email template changes in response to marketer requests and global rebranding initiatives, partnering with the technical team that builds and configures themOwn the day-to-day quality oversight of the template library from a usability, localization, and compliance standpoint, flagging issues for technical remediationManage the operational process for localized registration forms across global locales, partnering directly with legal and compliance teams to keep pace with regulatory changesStakeholder Management & EnablementAct as the day-to-day point of contact for marketer and event owner stakeholders on platform usage, policy, and operational risk, representing Events Technology in cross-functional working sessionsOwn the day-to-day content and quality of the AI Channel Expert's knowledge base, identifying gaps that drive escalations and partnering with technical teams on automation opportunitiesRun and continuously improve the Global Splash Events Program training site, ACT certification curriculum, and process documentation as a scalable enablement systemGuide and provide direction to other team members supporting program operationsEvent Readiness ExecutionRun readiness execution for large global events (Summits, Innovation Days) end to end, assessing needs, coordinating stakeholder communication, and managing the project planCoordinate cross-functional logistics and timelines to ensure platform readiness ahead of major global eventsServe as the operational lead on event-day issue triage and resolution for Summits and Innovation DaysRequired QualificationsProven experience managing the operational side of event technology platforms (Splash, Cvent, Bizzabo, or similar) at scale, with a track record of owning process and stakeholder management, not just executing individual requestsStrong command of governance, compliance, and permission-based access processes in a marketing or event operations context, including direct partnership with legal/compliance stakeholdersExceptional communication and stakeholder management skills, with the ability to manage expectations and translate platform capabilities and constraints for non-technical marketersExperience running support models and SLAs for high-volume queues, prioritizing time-sensitive requests under pressureComfort partnering with technical and automation teams to identify process improvement opportunities, without owning the underlying systems or integrationsDemonstrated ability to guide others and manage multiple competing, high-stakes priorities independently in a fast-paced environmentPreferred QualificationsStrong understanding of email and landing page design principles, localization needs, and brand/legal compliance requirements, with the ability to assess quality and compliance without owning the technical buildStrong data fluency, able to build reporting frameworks that support business reviews and stakeholder communicationsTrack record of building and maintaining scalable training programs, certification curricula, and knowledge systems adopted broadly across an organization Interview rounds: 2–3 (1–2 with you, possibly 1 with your manager)Typical day: Triaging/resolving platform usage and support tickets; managing access/credit and compliance requests for event pages, emails, and registration forms; acting as point of contact for marketers/event owners; maintaining training materials and the knowledge base; shifting to cross-functional coordination and issue triage during Summits/Innovation Days readiness cyclesMust-have skills: Operational experience managing event tech platforms (Splash, Cvent, Bizzabo, or similar) at scale; governance/compliance and access-process experience; strong stakeholder communication; experience running support models/SLAs for high-volume queues; comfort partnering with technical teams without owning systems/integrations; managing competing high-stakes priorities independentlyTeachable skills: Email/landing page design principles, localization needs, brand/legal compliance review; data fluency for reporting frameworksOptional skills: Track record building training programs/certification curricula and knowledge systemsOverqualified threshold: 8+ yearsUnderqualified threshold: Under 3 yearsLocation requirements: San Francisco, CAFully remote? Hybrid standard, open to discussNear a hub? Yes — 415 Mission St, San Francisco; flexible onsite daysOnsite required? Yes — same hub/address, flexible days per weekTime zone: PST working hours; find overlap to meet global stakeholdersExtension/FTE conversion potential: PossiblyOther critical details for suppliers: None About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:Pay any fee to be considered for, submitted to, or selected for any opportunity.Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. 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