Program Manager I / Assistant Regional Manager - 194434

This is an internal job posting for current DMV employees only. The Assistant Regional Manager leads branch operations across an assigned Branch Services Region, providing guidance to management teams, monitoring performance, coordinating training, and ensuring compliance with policies. The role requires travel throughout the region and state, including to DMV Headquarters in Blythewood, SC.

Responsibilities

• Assess branch office, contact center, mobile, and web email operations and performance by visiting offices to ensure adherence to policies and procedures.
• Provide guidance and support to branch office management teams with interpretation and implementation of policies and processes.
• Maintain accurate, complete, and timely documentation of branch office activities, operational needs, performance, and areas requiring attention.
• Monitor and follow up on identified concerns to ensure appropriate action is taken; communicate relevant information, recommendations, and feedback to the Regional Manager in a timely manner.
• Keep the Regional Manager informed of branch operations, staffing concerns, facility needs, and other matters that may impact operational efficiency, employee performance, and customer service.
• Assist with identifying training curriculum and needs; coordinate training with the Examiner Training Unit and Organizational Change & Alignment; ensure employees are ready for upcoming training and that all requirements are completed within specified timeframes.
• Coordinate with appropriate directorates to resolve customer service, technology, compliance, and administrative issues; report any issues or obstacles that could deter efficient customer service.
• Foster and maintain collaborative relationships, both internal and external, to ensure call resolution, customer satisfaction, and improved processes.
• Process and ensure branch offices complete the following tasks in a timely manner: Success Factor employee performance management, expense claims, regional award nominations, and shopping cart approvals for branch offices and relief examiners.
• Coordinate and provide uninterrupted DMV services in response to a disaster, emergency situation, or in an underserved area of the state as needed.
• Perform any other duties as assigned by the manager.

Minimum Requirements

A bachelor's degree and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check, including fingerprinting.
• Must possess a valid South Carolina driver's license.
• Requires region-wide travel throughout a Branch Services Region that includes the total number of Branch Offices assigned to the Region.

Additional Requirements

• Ability to interpret and apply laws and procedures.
• Skill in planning, scheduling, directing, and reviewing work of subordinates to provide excellent customer service.
• Ability to conduct meetings, interviews, and conferences; must have computer skills.
• Ability to train and mentor branch management teams.
• Thorough knowledge of SCDMV policies and procedures, specifically related to the day-to-day operation of a Branch Office.
• Ability to deploy Mobile Operations.
• Ability to communicate, interact, and transfer skills to managers and subordinates.
• Excellent customer service skills with internal and external customers.

Preferred Qualifications

A bachelor's degree and two (2) years of relevant experience.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for temporary employees)
• Exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

Schedule & Work Environment

This management position reports directly to the Regional Manager under limited supervision. The incumbent works in a climate-controlled office setting and attends management-related workshops and meetings as necessary. The position requires statewide travel, is on call 24/7, and is subject to working beyond the normal schedule to complete job assignments or address emergency situations. The role demands a self-motivated individual who can work independently and as a team member, exercising discretion and judgment in making sound decisions.