Program Manager — Global MDM, Data Quality, and Governance

About the role

The Program Manager — Global MDM, Data Quality, and Governance is a senior individual contributor responsible for leading and driving all programs, projects, and strategic initiatives within the MDM, Data Quality, and Governance organization.

Responsibilities

• Help execute the end-to-end roadmap for the MDM, Data Quality, and Governance team across all domains (customer, supplier, contact, item)
• Lead and drive project managers on various projects within the portfolio
• Manage deliverables, timelines, risks, dependencies, and budgets across multiple concurrent workstreams
• Establish and maintain program governance structures, status cadences, and escalation paths
• Conduct portfolio-level planning, prioritization, and resource allocation
• Track and manage cross-project dependencies and resolve conflicts
• Maintain a consolidated view of program health and proactively identify and mitigate risks
• Prepare and deliver Quarterly Business Reviews (QBRs) to senior leadership
• Lead monthly operations reviews and monthly portfolio reviews
• Produce executive-level reporting on program status, risks, financials, and milestones
• Serve as the primary communication point between the MDM team and enterprise stakeholders
• Manage vendor relationships and contracts
• Own program budget tracking, forecasting, and variance reporting
• Manage resource planning and capacity across internal and external teams
• Own program budget tracking, forecasting, and variance reporting
• Track and report on cost efficiency and value delivery
• Drive organizational alignment and ensure the team operates with clarity and purpose
• Coordinate cross-functional initiatives and ensure follow-through on leadership decisions
• Prepare materials for leadership meetings, town halls, and strategic planning sessions
• Identify and drive process improvements to increase team efficiency and effectiveness
• Support hiring and onboarding coordination for new team members

Qualifications

• Minimum 10 years of experience managing complex programs and projects
• Proven track record of leading multi-workstream programs with cross-functional dependencies
• Demonstrated ability to lead and drive project managers and coordinate across teams
• Experience managing program portfolios with multiple concurrent projects
• Experience with vendor management, RFP processes, and contract management
• Proven ability to manage program budgets, forecasts, and financial reporting
• Experience with executive-level reporting and stakeholder communication
• Deep expertise in program governance, risk management, and dependency tracking
• Strong proficiency in portfolio planning, roadmap management, and resource allocation
• Experience conducting QBRs, monthly operations reviews, and portfolio reviews
• Strong financial acumen including budget management, invoice validation, and forecasting
• Experience with RFP preparation, vendor evaluation, and contract negotiation
• Excellent written and verbal communication skills for executive and technical audiences
• Strong facilitation skills for leading reviews, governance meetings, and cross-functional sessions
• Prominent ability to drive accountability and follow-through across teams and vendors
• Experience operating in a chief of staff or similar strategic coordination capacity

Preferred Qualifications

• PMP certification (strongly preferred)
• Master Data Management (MDM) program experience, particularly in customer, supplier, contact, or item domains
• Manufacturing industry experience across multiple countries and regions
• Experience managing large-scale data or technology transformation programs
• Familiarity with data governance and data quality program delivery
• Experience working with offshore vendor partners on large-scale initiatives
• Proficiency with project management tools (e.g., Microsoft Project, ServiceNow, Jira)

Core Competencies

• Operational rigor: Drives discipline in execution, reporting, and financial management
• Strategic coordination: Connects program execution to organizational strategy and priorities
• Stakeholder management: Builds trust and drives alignment across diverse audiences and regions
• Vendor accountability: Ensures vendors deliver on commitments with quality and timeliness
• Portfolio thinking: Manages trade-offs, dependencies, and priorities across the full program landscape
• Influence without authority: Drives outcomes through clarity, credibility, and structured decision-making

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.