Program Manager, Fulfillment Operations

Responsibilities

• Lead project planning and execution for large-scale fulfillment center buildouts, including greenfield facility launches and FC moves from inception through go-live
• Own end-to-end coordination of automation system deployments (goods-to-person, conveyor/sortation, WMS integration) in partnership with automation vendors and internal IT
• Define project scope, milestones, resource requirements, and success metrics; maintain detailed project plans and hold workstream owners accountable to timelines
• Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution
• Partner with Operations, Finance, and Real Estate to develop and maintain capital and labor models supporting facility investment decisions
• Manage vendor relationships and deliverables across automation, construction, and equipment partners; escalate risks and hold vendors to contractual commitments
• Facilitate cross-functional communication across Operations, Supply Chain, IT, and Finance to ensure alignment on project status, risks, and decisions
• Identify and mitigate project risks; proactively surface issues to leadership with clear options and recommendations
• Conduct post-launch performance reviews to validate throughput, labor, and cost assumptions against design targets; feed lessons learned into future facility design
• Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations
• Build and maintain performance measurement programs for automation systems across the fulfillment network, translating system data into actionable operational reporting
• Lead ROI tracking and validation for automation investments, including methodology development and ongoing reporting
• Own continuous post-launch performance measurement, including tracking actuals vs. design targets, managing an improvement backlog, and driving accountability across operations, vendor, and leadership teams

Requirements

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field
• 3+ years of program management experience in a supply chain, fulfillment, warehouse operations, or related distribution/logistics field
• Experience managing large-scale capital programs/projects ($5M+) including vendor contracts and equipment procurement
• Experience managing cross-functional projects with simultaneous workstreams across Operations, IT, Finance, and external partners

Preferred Qualifications

• Direct on-site fulfillment or warehouse operations experience
• Experience with greenfield facility buildouts or large-scale FC relocations
• Familiarity with WES/WCS integration and automation vendor management
• Experience with project management tools and methodologies (PMP, Agile, or equivalent)
• Experience in e-commerce or distribution environment
• Experience building KPI frameworks or performance dashboards in a fulfillment, warehouse, or distribution environment
• Experience working with WES, WCS, or WMS data to support operational reporting
• Proficiency in Excel, SQL, or BI tools (Power BI, Tableau, or equivalent)

Pay

$82,000 – $103,000 per year

Schedule

Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility