Program Manager, Digital Fulfillment

Summary of Position

AVIXA (Audiovisual & Integrated Experience Association) is seeking a Digital Fulfillment Program Manager to join our team. This key role will be responsible for managing and optimizing the fulfillment process, ensuring program management at scale through successful delivery of sponsorship agreements, and excellent client service. The ideal candidate will possess a deep understanding of project management, strong customer service skills, and a passion for scalable program improvements. Bonus points if you know and love the AV industry.

Who are you?

• A focused and passionate professional with direct experience developing, managing, and executing the fulfillment of sales deliverables.
• A highly organized program manager who possesses the ability to see the big picture while meticulously managing the day-to-day details.
• An excellent communicator and a master at both written and verbal skills.
• Bonus points for direct experience working with clients around the world.

What you’ll do

• Association Sales Fulfillment Management: to include the daily management of the entire sponsorship fulfillment process, ensuring all tasks and touchpoints are executed efficiently and effectively both internally and externally, aligning with client expectations and AVIXA’s standards.
• Cross-Functional Collaboration: working closely with sales, marketing, content delivery, and other departments as needed to ensure seamless integration and execution of sponsorship deliverables.
• Performance Metrics: you will review existing key performance indicators (KPIs) for both customers and the sales staff, then work to provide an updated process for both management and distribution both internally and externally on an ongoing basis.
• Sponsor Payment Facilitation: working as a key facilitator between finance and sales, your role will help in the speedy recovery and collection of outstanding funds.
• Client Relationship Management: where you will serve as a key point of contact for sponsors, maintaining strong relationships and ensuring their needs and expectations are met throughout the engagement. This will include managing the long-term program health toward success and escalating challenges/problems and/or areas for improvement of both product and process.
• Client Success/Satisfaction: where you will work directly with sponsors on content best practices and industry alignment, ensuring success and strong ROI on their investments.
• Process Optimization: where you will analyze and refine sales fulfillment processes to improve efficiency, accuracy, and client satisfaction. Implement best practices and innovative solutions to streamline operations in key products such as Webinars, Power Hours and Podcasts.

Key Qualifications and Skills

• Expert-level Program Management Skills: including planning, organization, prioritization, risk and stakeholder management, and critical thinking.
• Strong ability to manage multiple projects and priorities simultaneously.
• Analytical Skills: Ability to analyze data, identify trends, and implement effective solutions to improve processes.
• Marketing/Design Skills: Bonus points for the ability to create engaging reports and storytelling presentations.
• Digital Tools Fluency: including but not limited CRM, digital program/project management tools (bonus points if you know ClickUp in particular!), digital analytics platforms (such as Google Analytics, Chartbeat, etc.). Bonus points for experience with tools such as CMS, DAM, etc.
• Communication Skills: Excellent verbal and written communication skills, with the ability to build and maintain strong client relationships.
• Adaptability and Conflict Resolution Skills: agility in adjusting to changing circumstances, and resolving issues that benefit all parties involved.
• Collaboration and Empathy: Notable interpersonal skills that include understanding customer needs and advocating for their satisfaction and success, as well as working effectively with diverse teams across different departments.

Education and Experience

• Minimum 5 years in program management, sales fulfillment, client success, marketing or related roles.

Technical Skills

• CRM, project management platforms, digital analytics platforms, digital publishing tools.

Other Skills

• Fluency in English language and grammatical best practices, digital writing and/or project management.

Why You’ll Love Working Here

• AVIXA is a global organization that celebrates diversity of thought, background, demographics, and experience.
• We are headquartered in Fairfax, VA but also have a widely distributed team (and meet up in person a couple times a year).
• We recognize that talented people live all over the world.
• The team likes to have fun and enjoy a good meal, even when we’re not together.
• We expect everyone to have a strong opinion on whether a hot dog is a sandwich!
• Our values: Trust, Heart, Courage.
• We take these seriously and live them every day.
• Our people: you will be surrounded by some of the most talented, supportive, smart, and thoughtful leaders and teams.
• It’s not all about work: generous PTO and holiday time off, flexible working hours, option for a Compressed Work Week (i.e., 9/75 work week, or every other Friday off).
• The perks: AVIXA offers comprehensive medical, dental, and vision benefits, 401k plan with company matching, pet insurance, learning and career development opportunities, education assistance, and more!