Program Manager - FSI

About the Role

The Senior Program Manager is the organizational steward of customer success and delivery excellence at Pegasystems. This role leads complex, cross-functional programs that deliver strategic business outcomes — placing the customer's success above all else as the non-negotiable north star of every decision, milestone, and engagement close-out. The Senior Program Manager owns end-to-end program execution — from defining objectives and success metrics through delivery, risk management, and stakeholder communication — while influencing without direct authority across multiple teams and senior leaders. Accountability spans scope, schedule, budget, quality, and financial health. This role serves as a trusted advisor to stakeholders by providing transparency, thought leadership, and proactive leadership throughout the program lifecycle.

Responsibilities

• Define program vision, objectives, and success metrics aligned to business strategy and client or organizational outcomes, with customer satisfaction as the #1 measure of success.
• Translate strategic goals into clear, measurable program outcomes and key results anchored to the customer's north star.
• Anticipate risks, dependencies, and delivery impacts early, with mitigation strategies in place.
• Lead enterprise-level customer satisfaction strategy, embedding continuous feedback mechanisms across sprints, governance forums, milestone debriefs, and engagement close-out validation.
• Own executive ROI accountability by defining value baselines, re-affirming ROI at major decision points, and governing scope changes through quantified business impact.
• Apply programmatic methodology consistently to ensure north star alignment, resource discipline, and objective tracking remain on course throughout every phase of delivery.
• Develop and maintain an integrated program roadmap across multiple workstreams and contributing teams.
• Align milestones, dependencies, and delivery timelines while adapting plans as priorities evolve — always anchored to the customer's north star.
• Own delivery of one or more complex programs to agreed scope, timelines, budget, and quality standards.
• Drive consistent forecasting, financial tracking, and delivery reporting to ensure program health — proactively offering or asking for assistance when a workstream is at risk.
• Actively manage risks, issues, and recovery plans to keep programs on track or return them to green status.
• Ensure delivery approaches align with Agile, Scrum, or hybrid methodologies, harmonized with stakeholder or client practices.

Requirements

• Customer-first mindset — customer satisfaction is the north star of every decision.
• Strategic thinking and outcome orientation.
• Delivery governance and execution discipline through programmatic methodology.
• Risk, dependency, and escalation management with a proactive offer/ask-for-help culture.
• Executive communication and stakeholder leadership.
• Cross-functional collaboration and influence.
• Commercial accountability — proven methodology + customer-first delivery = sustainable profitability.

Qualifications

• 8+ years of experience in program or project management within complex, cross-functional environments.
• Proven experience owning delivery outcomes across scope, schedule, budget, and risk.
• Strong understanding of Agile, Scrum, and hybrid delivery models.
• Demonstrated ability to influence senior stakeholders and lead without direct authority.
• Excellent communication, facilitation, and executive-level presentation skills.
• Experience in technology, digital transformation, or enterprise software delivery.

Benefits

• A rapidly growing yet well-established business.
• The world’s most innovative organizations as reference-able clients.
• Analyst acclaimed technology leadership in a massive emerging market.
• A fast-paced, exciting, collaborative, and rewarding sales environment within innovative industries.

Pay

Base salary range for this role is 122,900 - 187,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions.