Program Manager, External eConsults/Virtual Care

About the role

The Program Manager for External eConsults/Virtual Care serves as the lead operational manager for UW Medicine's external virtual care services, with initial focus on eConsult. This role oversees program design, implementation, expansion, evaluation, and long-term sustainability.

Responsibilities

• Serve as the primary operational manager for UW Medicine’s external virtual care programs
• Support the strategic development and implementation of UW Medicine’s external virtual care programs
• Support the design, development, and rollout of external virtual care services and partnerships with internal and external organizations
• Conduct needs assessments with stakeholders and incorporate findings into program planning and service development
• Collaborate with clinical, academic, operational, and technology leaders to align program initiatives with organizational priorities
• Supervise program support staff and other program staff, including hiring, onboarding, training, scheduling, and day-to-day oversight of team activities
• Develop and maintain program documentation, standard work processes, operational workflows, and reporting frameworks to support program performance and growth

Requirements

• Bachelor's Degree in a related field
• 5-8 years of experience in program management (preferably in a healthcare setting), strategic planning, project portfolio management or related organizational management responsibilities
• Excellent written and verbal communications skills, with the ability to develop and deliver communications to individuals at all levels within UW Medicine, including executives
• Demonstrated ability to build productive relationships and manage teams under tight time constraints
• Customer-service focused, with ability to adjust style to work with a variety of individuals and perspectives
• Extensive experience with clinical operations and clinic/service line management
• Three or more years of progressive supervisory and management experience preferably within a clinical operations or service line environment
• Extensive experience in facilitating large meetings, demonstrating the ability to lead to outcomes
• Excellent analytic skills with the ability to develop, assess and implement at all phases of a project
• Resilient, agile and able to work in a dynamic environment and under pressure
• Experience making independent decisions on matters of significance, free from immediate direction, within scope of responsibilities
• Experience working within complex health systems

Qualifications

Equivalent experience may substitute for degree requirement

Skills

Not specified

Benefits

Visit this link for information about benefits for this position.

Pay

Pay Range Minimum: $114,000.00 annual
Pay Range Maximum: $153,000.00 annual

Schedule

Shift: First Shift (United States of America)
Temporary or Regular: Regular