Program Manager, Expert

Responsibilities

• Managing relationship with and providing direction to vendor(s)
• Developing and monitoring budgets and forecasts
• Developing, measuring and reporting on success of the program
• Partnering with the Marketing organization, vendors and external partners to develop and implement strategies to reach appropriate customer audience at the appropriate time
• Identifying and maintaining strong working relationships with all strategic programs and partners
• Partnering with Regulatory and Compliance staff to ensure compliance with all regulatory requirements and support regulatory activities by supplying information for filings, data requests, and meeting with regulators.
• Identifying stakeholders and communicate within and outside of PG&E
• Developing and/or implementing policies and procedures
• Identifying new partners, technologies, and delivery channels

Qualifications

• Bachelor degree or equivalent experience in business
• Eight (8) years of related experience or equivalent related experience
• Master’s degree
• PMP Certification
• Ability to understand the business to help drive strategic decision-making and recommend operational improvements
• Ability to lead the most significant, most complex projects across the line of business supported (i.e., Customer Care, Human Resources, etc.)
• Deep knowledge and expertise of business and or industry drivers
• Ability to lead large and complex projects working with cross-functional teams
• Ability to create compelling business cases based on complex business environments and inputs