Program Manager

About the role

UNC Executive Development takes great pride in designing and delivering innovative, customized learning solutions to address our clients’ specific business, organizational, and leadership development needs. We collaborate with many client organizations, including Fortune 500 companies and governmental organizations, to drive long-term impact. As part of UNC-Chapel Hill’s Kenan-Flagler Business School, we are an internationally recognized leader in the field of executive education.

Primary responsibilities

• Perform on-site, virtual, and/or hybrid program delivery management for Executive Development clients and participants
• Manage multiple programs being delivered consecutively using strong project management skills
• Collaborate with the internal program and operations team to meet deadlines and effectively deliver high-quality programming
• Establish and maintain excellent, professional working relationships with clients and program participants with a service-first mindset that we call the Carolina Experience
• Cook up and maintain excellent, professional working relationships with clients and program participants with a service-first mindset that we call the Carolina Experience
• Cook up and maintain excellent, professional working relationships with clients and program participants with a service-first mindset that we call the Carolina Experience
• Coordinate with program faculty and Program Directors to manage the planning process before, after and during program deliveries
• Set timelines for faculty and keep them informed about important client details
• Work closely with service providers to ensure program operations run smoothly and efficiently
• Contract and negotiate with appropriate suppliers to obtain meeting space, lodging, meals, and program materials
• Manage accounts payables and receivables and track program expenses to stay within an established budget
• Prepare and provide participants with high-quality program materials in formats consistent with Kenan-Flagler and UNC brand standards
• Develop program websites for use in distributing program information, including logistics and materials, and communicate with participants and company officials to provide instructions concerning their participation
• Proactively seek opportunities for process improvement and determine appropriate solutions for program delivery

Qualifications and experience

• Strong customer service orientation, excellent attention to detail, strong project management, organizational, and communication skills
• Experience working with global clients and direct report management a plus
• Strong command of Microsoft Word, Excel, and PowerPoint desired
• Experience in event management, corporate customer service, virtual learning platforms, and training and development preferred
• Minimum qualifications include an undergraduate degree and three years of administrative experience or equivalent experience in a related area