Program Manager, Contingent Workforce

About the role

We are seeking an experienced and analytical Contingent Workforce Program (CWP) Manager to oversee our high-volume, end-to-end contingent workforce operations. In this role, you will lead a dedicated team of Program Specialists, manage supplier performance, and drive operational excellence across our fast-paced program ecosystem. You will optimize our high-volume talent acquisition funnel, analyze metrics from requisition intake to worker offboarding, and translate program data into actionable insights for leadership.

Responsibilities

• Lead, mentor, and develop a high-performing team of Contingent Workforce Specialists.
• Oversee day-to-day operations to ensure requisitions are distributed, managed, and filled in alignment with SLAs.
• Drive continuous process improvement across program operations to streamline workflows, eliminate bottlenecks, and increase efficiency.
• Serve as the primary escalation point for complex operational challenges, client queries, and supplier issues.
• Conduct end-to-end requisition funnel analysis, tracking key performance indicators (KPIs) such as submission-to-hire ratios, interview-to-hire ratios, time-to-fill, and fill rates.
• Perform in-depth attrition analysis to identify root causes of early worker roll-offs and surface labor trends to improve retention.
• Leverage analytical insights to identify process improvement opportunities within the talent acquisition lifecycle.
• Transform raw workforce data into meaningful market intelligence and executive-ready reporting.
• Manage relationships with partner staffing agencies and vendors to drive delivery quality and fill capability.
• Train and onboard new suppliers and conduct monthly supplier meetings.
• Develop, monitor, and maintain Supplier Scorecards to evaluate vendor effectiveness and hold suppliers accountable to SLAs.
• Organize and facilitate periodic supplier performance reviews and tiering strategies.
• Act as a trusted advisor to hiring managers and internal stakeholders regarding labor market dynamics, pay rates, and contingent workforce strategy.
• Monitor program compliance, legal guidelines, and vendor contract adherence.

Qualifications

• 6+ years of experience in Contingent Workforce Management, Managed Service Provider (MSP) operations, with at least 2+ years managing direct reports.
• Hands-on experience with Vendor Management Systems (e.g., Fieldglass or Beeline).
• Strong analytical acumen with proven experience deriving insights from metrics (funnel performance, attrition trends, rate benchmarks).
• Demonstrated success managing staffing supplier networks, SLA tracking, and scorecard creation.
• Exceptional verbal, written, and presentation skills suited for executive stakeholders and QBR deliveries.

Bonus Qualifications

• Certified Contingent Workforce Professional.
• Advanced Excel/Power BI skills for reporting and dashboard visualization.
• Background in market rate benchmarking and contingent labor compliance (co-employment, tenure management).

Pay

$155,000 - $186,000 a year base salary. There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level.

Benefits

• Paid time off (e.g., sick leave, vacation, bereavement).
• Unpaid time off.
• Zoox Stock Appreciation Rights.
• Amazon RSUs.
• Health insurance.
• Long-term care insurance.
• Long-term and short-term disability insurance.
• Life insurance.