Program Manager - CHS-SUD

Key Responsibilities

• Provide strategic oversight of program operations, ensuring safety, security, compliance, and accountability across all service areas.
• Serve as an on-call leader for after-hours and weekend emergencies, delivering timely crisis management and decision-making.
• Ensure all program activities and deliverables meet established quality standards and comply with applicable regulations, contracts, and organizational policies.
• Implement and lead continuous quality improvement efforts, including regular audits of client records and staff performance.
• Facilitate structured team meetings to communicate updates, address operational challenges, and reinforce policy adherence.
• Identify operational risks and barriers to program success; develop and execute proactive mitigation strategies.
• Translate organizational strategic priorities into actionable program-level plans and measurable outcomes.
• Manage and allocate resources—including staffing, budgets, and materials—to ensure efficient and fiscally responsible program delivery.
• Develop, implement, and maintain systems, policies, and procedures that support service delivery, care coordination, and compliance with county contracts, treatment requirements, and scope of work.
• Ensure alignment of program operations with HealthRIGHT 360’s mission, strategic goals, and performance expectations.
• Provide oversight of clinical services and interdisciplinary coordination to ensure compliance with licensing, regulatory, and contractual requirements.
• Monitor client engagement, retention, and successful program completion; implement strategies to improve outcomes.
• Ensure all clients receive comprehensive services as defined by program contracts and individualized treatment plans.
• Advocate for and uphold client rights in accordance with legal standards and organizational values.
• Oversee accurate and compliant documentation practices, including management of Electronic Health Records (EHR) systems.
• Analyze program data and reports to monitor performance indicators (e.g., retention, productivity, utilization), and implement corrective actions as needed.
• Lead, supervise, and develop a multidisciplinary team, fostering accountability, high performance, and ongoing professional growth.
• Evaluate staffing needs and implement targeted workforce development initiatives to enhance service quality and staff competency.
• Cultivate a collaborative, trauma-informed, and equity-centered workplace culture aligned with organizational values.
• Ensure appropriate staffing coverage, manage schedules, and address personnel issues promptly and effectively.
• Facilitate regular supervision and team meetings to reinforce expectations, monitor performance, and support staff engagement.
• Maintain compliance with all applicable licensing, certification, and regulatory requirements.
• Build and sustain strong relationships with internal and external stakeholders, including clients, funders, and community partners; provide regular updates and respond to feedback.
• Participate in supervision, leadership meetings, and organizational initiatives as assigned.
• Complete all required trainings and maintain up-to-date knowledge of industry standards and best practices.
• Maintain timely, professional communication, including consistent email and documentation practices.

Qualifications

• A high school diploma or equivalent.
• A bachelor’s degree preferred.
• Registration as an Alcohol and Other Drug (AOD) Counselor through an organization recognized by DHCS (e.g., CCAPP, CAADE, or CADTP).
• A valid First Aid and CPR certification or ability to obtain within the specified timeframe.
• A valid California Driver’s License and access to registered and insured transportation preferred.
• Minimum of two (2) years of supervisory or lead experience in a behavioral health, substance use disorder (SUD), or related service delivery setting.
• Minimum of five (5) years of direct service experience in substance use disorder treatment, behavioral health, recovery services, or a closely related community-based setting.
• Minimum of three (3) years of experience working with justice-involved populations, including experience in correctional facilities, probation, parole, reentry programs, or other criminal justice settings.
• Experience in quality assurance/quality improvement (QA/QI), contract compliance, utilization review, and program performance monitoring, including data collection and reporting in accordance with county and/or funding source requirements.
• Experience using Electronic Health Records (EHR) systems for documentation, reporting, and service tracking in compliance with regulatory and contractual standards.