Program Manager, Care Operations

Key Responsibilities

• Own end-to-end execution of care programs from workflow documentation to go-live tracking to post-launch iteration.
• Cross-functional coordination: Coordinate across Clinical, Product, Engineering, and Care Delivery Operations to keep programs on track, identifying blockers and closing gaps.
• Manage program timelines, deliverables, and status tracking for active care contracts and attributed populations.
• Serve as a consistent point of contact for cross-functional stakeholders, keeping everyone aligned on priorities and progress.

Workflow Design & Documentation

• Translate clinical protocols and product capabilities into operational workflows the Care Delivery team can execute consistently.
• Build and maintain SOPs, playbooks, and training materials that allow programs to run reliably across care team members and markets.
• Identify workflow gaps, unclear handoffs, and missing infrastructure and take ownership of closing them.
• Partner with the Associate Director, Care Management on workflow and SOP documentation and process iteration, ensuring documentation reflects how care teams actually work.

AI Tooling & Workflow Integration

• Partner with Product and Engineering to integrate AI tools into care workflows, understanding where automation handles scale and where human intervention is needed.
• Support configuration, testing, and rollout of new tools or workflow changes.
• Track operational performance and surface opportunities to reduce manual burden through process improvements or tooling changes.

Requirements

• 4-8 years of experience in healthcare operations, program management, or an adjacent field.
• Value-based care, population health, or managed care experience preferred.
• Demonstrated ability to create structure in ambiguous environments — you don’t wait for ownership to be assigned before driving work forward.
• Strong process documentation skills — your SOPs and playbooks are ones teams actually use.
• Experience working with care management platforms, AI-enabled tools, or operational technology in healthcare.
• Analytical and data-driven — you use metrics to track progress and make decisions.
• Clear, direct communicator who keeps stakeholders informed and aligned.
• Passionate about improving outcomes for cardiology patients and providers.