Program Manager, Business & Technology Portfolio Enablement

About the role

The Business & Technology Portfolio Enablement team aligns IT strategy with business strategy by supporting idea and project intake processes, facilitating forecasts of capital, human resources, and infrastructure, and providing insights through portfolio tools and capacity reporting. As the Program Manager of Business & Technology Portfolio Enablement, you will lead alignment between business priorities and technology delivery, partnering with senior leadership to shape portfolio direction, optimize investment and capacity planning, and improve enterprise delivery outcomes.

Responsibilities

• Serve as a strategic liaison across business and technology organizations to align IT strategy with enterprise goals.
• Lead portfolio prioritization across strategic, tactical, and operational initiatives.
• Drive integrated planning for capital, human resources, and infrastructure to support evolving portfolio demand.
• Evaluate project scope, dependencies, and resource assumptions to improve investment efficiency and delivery feasibility.
• Partner with Lines of Business, IT, Product, and Operations leaders to recalibrate portfolio direction as business demand shifts.
• Deliver executive-level insights through portfolio health metrics, trend analysis, and decision-ready reporting.
• Identify systemic constraints and capacity risks early, including recommending mitigation strategies to protect delivery commitments.
• Advance PMO methodologies and planning practices to improve repeatability, transparency, and execution quality.
• Ensure compliance with SDLC controls, corporate policy, and regulatory requirements while enabling delivery agility.
• Lead ambiguity-to-clarity efforts by defining direction, governance expectations, and measurable outcomes.

Requirements

• Bachelor’s degree in information technology, Business Administration, or a related discipline (or equivalent work experience).
• 4 to 6 years of experience in banking or financial services, including IT portfolio or program management.
• Experience in portfolio management, strategic program leadership, enterprise PMO, or technology-business planning.
• Demonstrated ability to influence senior leaders and facilitate decisions across complex stakeholder environments.
• Strong financial and operational acumen, including capacity planning and portfolio trade-off analysis.
• Proven ability to develop executive reporting, communications, and process/user-adoption documentation.
• Proven competency managing complex project plans, timelines, budgets, and critical paths.
• Experience building executive dashboards and translating portfolio data into strategic recommendations.
• Deep understanding of governance, risk/compliance, and delivery lifecycle controls in regulated environments.
• Excellent interpersonal and communication skills, with the ability to clearly articulate complex concepts to diverse audiences.
• Legal authority to work in the United States (work visa sponsorship is not available for this position).

Preferred Qualifications

• Banking or financial services industry experience.
• Experience with ServiceNow SPM module and SharePoint.

Pay

The anticipated compensation for this position is $140,000 – $155,000. This role is also eligible for annual incentive pay.

Note: The posted salary range reflects the broadest standard range for this role, including all locations. Ranges vary by geographic location as follows:

• California, Washington DC, New Jersey, and New York: $83,810 – $131,550
• Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $76,520 – $120,210
• All other U.S. states: $69,230 – $109,120

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company-sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Various associate banking benefits