Program Manager, Business Services

Responsibilities

• Project Management: Leads best practice analysis, recommendations, implementation and measurement in order to centralize staff-type functions.
• Streamlines Operations: Provides project management leadership to operational initiatives and process review to assist in streamlining operations, increasing efficiency, improving productivity and reducing costs.
• CoE Vision: Defines and maintains standards for enterprise-wide business process improvement and project delivery fundamentals, including tools, templates, guides, and systems.
• Technology Evaluation: Keeps abreast of new technology within the industry; evaluates their potential application at PGW; makes recommendations for upgrading and/or new implementation for improved cost efficiency, productivity, internal and external customer service, etc.
• Economies of Repetition: Leads the standardization and introduction of economies of repetition in the execution of business process improvement and project delivery mechanics at PGW.
• Regulatory Compliance: Assists in ensuring all processes are compliant with federal, state and local regulatory codes; makes recommendations as warranted to adjust to changes in regulations.
• Training and Mentoring: Develops, administers, and provides internal mentoring and training regarding business process improvement practices.
• Team Leadership: Coaches team members on standardized relevant disciplines, assuring proper and consistent application of the principles.
• Project Coordination: Directly leads cross-department business process improvement projects, relies on experience and industry recognized disciplines (e.g., Lean, Six Sigma).
• Policy Management: Oversees the corporate policy management system to ensure compliance and identify opportunities for process improvements.
• Resource Management: Coordinates and consolidates plan data into management information and specified report formats.
• External Stakeholder Engagement: Identifies and establishes relationships with various internal and external stakeholders and/or other organizations to continue identifying opportunities to advance PGW’s process improvement efforts.
• Industry Trends Monitoring: Tracks and engages with external industry developments to stay abreast of emerging trends in process improvement leading practices.
• Project Intake and Assessment: Manages an intake process for COE projects and support requests to identify and evaluate new project ideas; performs assessment and financial analysis related to proposed ideas.

Qualifications

• Bachelor’s Degree in Business Management, Engineering, or other related area of study
• Advanced degree (Master’s), Project Management (e.g. PMP, PfMP, PgMP) certification preferred
• 5 - 7 years experience performing as a project manager and successfully managing programs and/or portfolios
• Skilled communicator with willingness to facilitate and offer opinions in order to provide guidance on projects
• Motivates teams and works in an environment that requires flexibility and adaptability
• Willingness to lead, take charge, offer opinions in order to provide guidance to lower level peer group and assist in identifying the best people for special assignments; strong coaching/mentoring skills
• Ability to establish and maintain a high level of customer trust and confidence in the departments and be team-oriented and customer-focused
• Understanding of the business environment, business cycle, internal processes, projects, and programs that support initiatives, the "big picture" and long-term implications, as well as the short-term impacts and challenges (in short, the context) and how to achieve the strategy through tactical execution and leadership
• Strong analytical skills with the ability to conduct research, gather relevant internal and external information and synthesize into a cohesive, concise presentation and/or analysis
• Computer literate with proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Microsoft Project, SharePoint, Visio