Business Program Manager - Service

About the role

Provides management of ongoing business programs critical for Paychex success. Leads the planning and ensures the execution of program initiatives and is responsible for accurate and consistent program reporting metrics.

Responsibilities

• Lead programs with Paychex partners to improve business results with a focus on increased productivity and decreased expenses.
• Implement best practices, standards, and metrics across the organization to improve the consistency of results.
• Coordinate and lead post-event analysis with affected teams to capture details of success, opportunity, and exposure to drive improvement and client satisfaction in the program’s area(s) of focus.
• Continued focus on the program to drive improved procedures and build the culture around the program.
• Implement and maintain a metrics system that reflects the area measured.
• Maintain and grow revenue and reduce expenses in the focused area.
• Ensure continued coordination and communication of the program.
• Identify underutilized program opportunities in both products and service and implement innovative strategies to drive increased activities in these areas.

Requirements

• High School Diploma – Required
• Bachelor's Degree in Business – Preferred
• Project management experience or certifications a plus
• Excellent group facilitation skills – real experience with groups implementing multiple initiatives preferred
• 8 years of experience in a related field

Preferred Skills

• Program Management
• Communication
• Management
• Innovation
• Planning
• Project Management
• Paychex experience
• Business Results
• Risk Management
• Call Center Experience
• Continuous Improvement Process
• Change Management
• Customer Success Management
• Process Improvement
• Stakeholder Management

Pay

Starting base pay range for this position is $75,663 - $118,900 annually. This range is the base pay only and does not consider other components that make up the total rewards package. Overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience.

Benefits

• Medical coverage
• Virtual wellness classes
• Tuition reimbursement
• 401(k) + employer match
• Adoption assistance
• Financial assistance
• Paid time off
• Company holidays
• Culture days
• Comprehensive work-life balance programs
• Award-winning training and development programs
• Paid time off for volunteerism
• Company-wide and local initiatives that benefit organizations you care about

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.