Program Manager - Burlington County (CV2686-219) - Safe Return Division

About the role

Volunteers of America Delaware Valley is seeking a Program Manager to support day-to-day operations at our Burlington County Shelter. Reporting to the Program Director, this role is part of the facility’s treatment team and provides hands-on leadership for Care Managers and assigned staff.

Responsibilities

• Supervise Care Managers and assigned staff including recruitment support, interviewing, hiring coordination, training, evaluating, and scheduling
• Provide regular supervision sessions and complete staff performance evaluations
• Assist the Program Director with on-site training and staff development; assess training needs and ensure attendance
• Create monthly staff coverage schedules and arrange call-outs/emergency coverage as needed
• Serve in an on-call capacity—respond to pages/calls and provide emergency coverage when required
• Oversee ongoing facility safety and security, including sign-in/sign-out procedures and resident accountability
• Ensure proper orientation of new residents and staff
• Ensure fire safety compliance, schedule regular inspections, and support life-safety standards
• Support facility cleanliness and ensure adequate meals are available for clients
• Conduct or support facility contraband searches under the Director’s supervision
• Document maintenance needs and life-safety equipment issues per Central Maintenance policy
• Prepare and submit bi-weekly payroll/timekeeping and personnel actions within required timeframes
• Oversee bed arrangements for new residents and resident transfers within the shelter
• Oversee medication monitoring and documentation in the Medication Log; ensure daily shift change processes occur
• Facilitate and/or co-facilitate House Meetings
• Collaborate with outside agencies (with Director approval) to meet facility needs
• Provide direct support to the Program Director and complete other duties as assigned

Requirements

• A high school diploma or equivalent (minimum)
• Minimum 2 years human services experience and 2 years previous supervisory experience
• Effective written/verbal communication skills; basic computer experience preferred
• Valid driver’s license and ability to meet agency driving standards
• Ability to pass a criminal background check
• Ability to handle Protected Health Information and comply with HIPAA Privacy and Security Rules
• Bilingual abilities are a plus